All reviews (127)

Review updated following Hydro-Flo's proactive response to put things right.

Everything went great

A main sewer line backup was addressed with same-day service. The team arrived punctually, completed the work efficiently, and maintained a clean worksite. Communication was excellent throughout the process.

Timely response. The team that came to do the install worked well together and provided quality work. 100%.

This team was amazing. I asked them for some new heat pump technology and they immediately provided options. I was worried about how a new unit could fit; and they immediately put my concerns to rest. The installation team agreed that the space was tight but they happily accepted the challenge and helped me get the biggest unit available to provide me low cost water heating and reliable warm showers for the 2 units in the house.

Hydro Flo did a superb job installing our air conditioning unit. They reviewed placement options, and kept me updated throughout the day on how the install was progressing. They provided an orientation on the maintenance and operation of the unit, and they clean up very well. I would highly recommend Hydro Flo. They have not ever disappointed, and it is obvious that customer service is very important to them.

I was concerned that there could be a blockage in the sewer line leading from the house. The technician Sam arrived on site bright and early, after a courtesy phone call. From the moment he entered our home, his demeanour was friendly and professional, and customer focused. He was knowledgeable and competent, and took pains to protect the carpet by using a drop cloth as he worked. His passion for his craft was impressive. I watched on the screen as the camera relayed video of the sewer line, and I was relieved to see that theres no problem in the line.

Outstanding service in challenging circumstancesHW tank replacement in tight crawl spaceonly access through hatch in kitchen floor. Shout out to Shannon, Travis, Justin and most notably Danny who did the on site work. This was a very prompt response by Hydro- Flo, and they successfully assisted me with the warranty claim. Thanks to all at Hydro -Flo. Scott, Edmonton Riverdale.

Had to call a plumber over the weekend due to a leak we found under our bathtub. Caleb was sent over within an hour or so and we had a great experience with him. He was courteous and professional, and explained our issue to us really well. Would call them again if we need any repairs.

Our technician arrived exactly on time and quickly diagnosed a minor problem that we believed to be a much bigger issue. He was able to solve our problem easily and quickly. The technician was professional, kind and obviously cared about his work and his performance. We were very pleased with the outcome and highly recommend Hydro Flo ! Good work, Well Done!