All reviews (978)

We hired Miracle Movers to do a full packing and wrapping of our 4-bedroom house in Toronto and then loading a big overseas container for our move to Europe. Miracle Movers packers are really great at packing. The entire process was carefully planned, enough packing supplies were utilized, excellent boxing up of chinaware and picture frames. A job which I thought would have spanned along 4 days, was completed in only 2 full work days. Great organizational, packing and moving abilities. I have already recommended them to my business partner who is also relocating back to Europe.

Miracle Movers review Reference number 30057 My nightmare Stay clear of this moving company shady as they come. After several email attempts to bring this nightmare to an end , miracle movers have now stop communications. Their words mean nothing. The only way this kind of a business will hear you is to take action. The two gentlemen that moved us have several complaints against them,yet they still work for this company that says they have a high-level performance and a professional and dedicated team. Is it professional to hold your belongings hostage, all the while your paying, paying and paying. Is it professional to smoke in the back of the truck with other peoples belonging to name just a few. This I observed several times. This is not a moving company I would use again or recommend .These 2 men will do what ever it takes to get miracle movers their money at any cost especially ours and that is why these 2 men are still on the payroll. There good at strong arming the customer. These are the issues with Miracle Movers it's a miracle I have any furniture left that wasn't damaged I was told when booking the move that the movers would not take a break until the move was complete. That my possession would be handled with the best of care. That your employees were trained experienced movers. I found all of the above to be untrue. Issues at hand 1) loading started at 2:pm and was completed at approx.8:pm. It took 6 hours to load a 2 bed room house All 80 percent of the items were packed and stacked in the living room for easy removal. Comments and request to move a little faster were ignored and had no effect With 2 dollies available both movers choose to carry only 1 box at a time regardless of the weight or size. When asked why they were not using the dollies they replied what dollies and walked away. I believe the loading of the truck should not have taken any longer than 2.5 hours. 2) Travel time to the delivery location was approx. 45 min. I have no concerns or issues. 3) We arrived at the Carstairs location at approx.8:45. Your men demanded that we had to feed them and they stopped working, I went to the local subway and purchase 2 sub with expectation that they would pay me back, but instead I did not even get a thank you,they finished eating and after another smoke break they went back to offloading the truck. Your men started with offloading the truck onto the front lawn of the apartment and left those items until much later. Large items were being dragged up the stairs with absolutely no protective covering and items were damaged. They continued to off load 1 box at a time and would not utilize the 2 cargo dollies. I was then asked to pay my bill in advance estimated to 11.5 hours, I protested but was told they would not continue until paid. This included their lunch break. Note. I had supplied coffee and cold drinks throughout the day and night and into the morning hours hoping this would motivate them to faster. When it started to rain the items left on the front lawn were left there with no effort from the movers to protect them. I asked why it was taking so long to complete the move I was told that the stairs were slowing things down. Which resulted in water spot damage to my couch. I responded that they were the so called professionals and should be conditioned for this type of walk up and that is why I had hired them, I got no response from them and I believe they got even slower taking 45 min to move 8 boxes. At approx. 1:15 am I was again asked to pay more money for them to continue with the move, this time they wanted another $40 dollars cash for them to continue, as I had no cash I had to go to the bank to withdraw money to pay them. I had now paid $1533.00 for a move that should not have taken any longer than 6 hours and no more than $780.00. And to make matters more stressful at 2:45 I was approach by one of your men informing me that they now needed the $40.00 they asked for earlier before they could off load the remainder of my furniture and that this was Miracle Movers policy. They finally completed the move at 3:am in the morning. I was so tired I went straight to bed. When I awoke the next morning all the damage to my furniture became very apparent. Note: It would appear that your men took absolutely no care in my things. As it appears they were tossed around in the back of there truck, no blankets were used to care for my furniture. The blankets laid on the front lawn and were used to blew his nose on them, Disgusting. I am still finding damages and I have not fully unpacked yet. I contacted Eugene the next morning and he assured me that he was going to charge me $808.50 for 6 hours, this includes a $110.00 for the one time charge and credit my credit card for the remainder, this has not happened yet. Eugene was than removed from my complaint and Ron was now taking. Nothing has happened since Ron took it over. I made several attempt to contact both Ron and Eugene with no response, I sent a many pictures showing damages and some damage beyond repair. Replacement Costs Credenza - damaged in 4 spots your guys have destroyed my $800.00 credenza. Fireplace -left side of the top is no longer attached. Cost $649.00 Couch - water spots cost $799.00 2 leather end tables cracked legs and torn leather cost $280.00 each Tepee stand broken shelf $29.00 Secretary desk damaged to top,front and draw $799.00 I have damages of $3336.00 +1493.00 move cost +40.00 cash to your guys +14.00 for the supper for a grand total $5183.00. This is what the moved cost me, It should have cost me $ 770.00 plus GST for a total of $808.50 This is what I paid for my items and your guys showed no care in handling them. You need to make this right. The following are your words, I hope you will stand by them. PROFESSIONALISM The move into your new residence or office will go faster with the high-level performance of our professional and dedicated team members. The above and below statements were not applied by the 2 men that moved my belongings. As apparent by my damaged furniture. If they had this would not have happened. The moving crew will arrive equipped with special moving blankets to ensure that your belongings are relocated safely and securely. Two dollies will be available transport (when the layout allows) large items safely and effectively. They did not stand by their word. Surprise Surprise.

They were curtious, respectful to my things, friendly and very professional !! I will definitely call them again and recommend them !! Thank you for making the move easy !! Movers had outmost respect.

Edited Review with a rating of 6 out of 10: Since writing the review, Miracle Movers has reached out to us and discussed our concerns. Here are some corrections and responses to my original review attached below: • We were quoted for 3-5 hours to move our belongings. • The movers were half an hour late not one hour. • The movers charged us for 5 hours (including travel time). HOWEVER, this was not enough time to move our belongings and they DID leave our stuff in the garage as seen in the pictures. Also, the moving guys did NOT offer to move the rest of our stuff for extra money as the company response suggests. They actually told us that since it was 9:30, if our stuff wasn’t out of their truck by 10, they would take it with them and come back the next day. • During the 5 hours of labour, the movers did take lots of smoke breaks. This part of the company response is incorrect. • Overall, I am changing my rating from a 2 to a 6 out of 10 because although I was not impressed that we still ended up moving stuff at the end of the night after hiring movers, I am happy that the company reached out to us and discussed our concerns. They also reimbursed us for a “stair fee” we were charged that we were not aware of before moving day. Original Review with a rating of 2 out of 10: Horrible experience... First of all, we sent the company pictures of all of our items and were quoted for 4 hours.. The move actually took 6 1/2 hours so we obviously ended up paying way more than we had planned for. I would have been okay with paying this much if they had actually finished moving all of our furniture and boxes! The movers were about an hour late and then they were really slow. They asked to be paid out in advance (at 7pm) and said they would be done by 9:30pm. After we'd paid them, they were slow and did not finish moving everything in.. they just left it in our garage! They charged us about $700 and my husband and his friend still ended up moving boxes and furniture from our garage into our house...(Pictures attached) We moved into a three story townhouse so this was not an easy job they left for them to do. We called the office to complain and were told we would be called back.. that was a month and a half ago (the move was on September 1st, 2013) and still nothing! Highly unsatisfied and writing this review since we tried to call them and address our complaint directly with them but they have not responded!

My family had a large move involving pickups from three separate locations (two houses and a storage unit) in the GTA and a delivery to a house up in Warkworth, ON. Among the items were numerous antique cabinets and priceless works of art. Miracle Movers handled the whole thing delicately and quickly. Absolutely worth the hiring price. I'd trust them with any move on any scale.

Great job with my move, honest, fair, reasonable, friendly, did a couple of extra things I asked no question. Would recommend and use again

Harold and Milad from Miracle Movers did an exceptional job moving me from an apartment into my new home. They were extremely professional, clean, fast and friendly. It was the best moving experience I've had!! This is the second time I've use Miracle Movers and they don't disappoint!!

The team were on time, quick and very helpful. They made my move happen without any issues. I would definitely use them in the future and I highly recommend them!

I had a move which I was given 3 hours on the 39th floor of tall building down town Toronto . Since one of the elevators was broken the property management informed as the drivers pulled up that they were only allowing me 2 hours for the elevator. The two movers that were sent completed and really hustled while taking the care and being conscience of my possessions . I would recommend Miracle Movers and also use them again when I move again next.

Caesar and Mikhail were amazing!! They were super helpful. Couldnt have done it without them!