We hired Red Robin Masonry to repair a variety of problems on the brick and parging portions of the side wall of our 100 year old home. The masonry repairs included replacing 12 bricks, repointing degraded mortar in a number of sections and filling holes made by a multitude of cable fasteners. The parging repair took care of popped screw holes. We are very pleased with the results. It is very difficult to tell that any work has been done on the side wall as the replacement bricks, mortar and concrete were expertly placed/applied and colour matched.
It was a pleasure to deal with Red Robin from beginning to end. The sales representative listened to our concerns and gave us honest advice as to what immediately needed to be done, what didnt and what wasnt pressing. There was no upselling. The quote was reasonable, detailed and included photos of areas to be addressed. As well, the representative fielded subsequent calls to answer further questions. Although we were a small job that was just beating the end of the work season, we were assured wed be fitted in. The scheduling of the project was well-handled with emails regarding a tentative date, a definite date, then a reconfirmation with the project supervisors email/cell just before the start date - all within a a couple of weeks. The masonry team arrived ahead of time and did a full days work tackling the listed tasks and also repointed a few joints to the side of our front door. The team cleaned up well and asked us to inspect everything before they left. In the ensuing day or two we noticed a couple of minor things to be addressed. The project supervisor was easily reachable and had the adjustments attended to the next day.
Were extremely glad to have hired Red Robin Masonry. Everyone weve come in contact with was professional, respectful, responsive, detail oriented and dedicated to providing clients with a top notch experience. We highly recommend them and will use them again.
