Lancaster Heating And Cooling
Lancaster Heating And Cooling
Rating: 4.9 out of 54.9552 reviews

All reviews (52)

  • HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2024

    Installation of New Furnace December 2024 and service maintenance

    We have been doing business with Lancaster Heating and Cooling for over 15 years and have always been extremely satisfied. All technicians were very qualified and always did great work. In December 2024 our 25 year old Trane furnace started giving us trouble. The Lancaster personnel explained to us that there were multiple problems caused by age and actually showed us the deteriorating parts. They informed us that we could have a new Trane furnace installed the very next day and it would take not more than 6 hours to complete. The furnace was installed the next day as promised and in less that 6 hours. A perfect job and at a very reasonable price. We are very impressed and satisfied with all work that has been done by Lancaster over the last 15 years and will continue to to do business with them exclusively in the future. As senior citizens you always want to feel safe with your furnace and your air conditioning and that's why we have them into our home the do the spring examination for the air conditioning and in the fall for the furnace examination. These service checks are well worth the money for peace of mind. All in all a great company with great reliable service.

    Answer from pro:

    Thanks for doing a review and for your continued support over the years. We will share this review with our team. Take Care!
    Reply created 3 Jan 2025
  • HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2024

    Best price,best people best furnace thanks Richard

    I was hit by surge from power outage, and lost freezer, dehumidifier, phones,clocks and furnace, Richard and his crew got my new furnace it very quick as my wife suffers from bad allergies, and uses a CPAP machine as me too, and gave a great price too Thanks Abi and Ken
  • Customer of Lancaster Heating And Cooling
    Rating: 5 out of 5
    Review left on 22 Jul 2024

    Heap pump, furnace and air conditioning

    Great installation, great product, rebate offered but still not received since September 2023. Casandra was a lovely and knowledgeable rep to work with. Heat pump so quiet, my dog sleeps under it.

    Answer from pro:

    Thankyou for taking the time to do a review, we appreciate it.
    Reply created 24 Jul 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2024

    furnace

    jason and daniel are pleasant. they are knowledgeable. provide great service. always willing to help.
  • HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2023

    Duct cleaning

    thank you Jason for recommending this company. Great service, great timing for service. We had duct cleaning done and the filters for the furnace and air cleaner delivered to us. The two young men here were very friendly, polite and knowledgeable on what they needed to do. Yes, we would recommend Lancaster Heating and Cooling to our friends and family. They came from Hamilton to Niagara Falls. Thank you.

    Answer from pro:

    Thanks Sharon!
    Reply created 29 Jan 2024
  • Customer of Lancaster Heating And Cooling
    Rating: 5 out of 5
    Review left on 29 May 2023

    Air Conditioner Installation

    It is not often I am impressed enough with a company's performance that would lead me to take the time to write a review, however Lancaster Heating & Cooling has hit the mark. From project beginning to end, and every employee I interacted with have been customer service oriented, knowledgeable, honest, and highly competent in their roles, making this purchase nothing short of a pleasurable experience and one I felt confident in making. A standout for me was their Sales Rep. (Cassandra), who was so incredibly personable, honest and knowledgeable about the product options, and oversaw our satisfaction from start to finish. She advocated for our needs and the installation timing with her colleagues, coordinating every step ensuring we got full value for our purchase and then some. Talk about going above and beyondwow, what an incredible asset she is to this company and the reason I will only choose this company for any future needs. She instilled trust through her decency and genuine approach, without any pushy sales pitch that quite honestly would have been a deal killer for us. Another stand out is Rob (service technician) who troubleshooted an issue with our old furnace for free, which kept it going for another 2 years before we purchased our new unit from them. Rob is a highly skilled technician, who also demonstrated a lot of integrity and knowledge. I would highly recommend this company!

    Answer from pro:

    Thanks for taking the time to do a review. I will share this with our staff! Take care!
    Reply created 30 May 2023
  • Mary Cahill
    Rating: 5 out of 5
    Review left on 22 Sep 2022

    A Solid Company that does Good Work

    Several years ago at my church Lancaster did a great job bringing our improperly installed new boiler system up to code. After that I hired them to replace my air conditioner at home. Excellent job on that. Today after 2 years with no maintenance at all it was leaking onto my basement floor, so I called them to service it. It was a common problem -- blockage by dirt and debris in the drainage pipe. Tech Jason came right away, unblocked the pipe, installed some new pipe, and now everything is good. $346 for service call, 1 hour labor, and $50 for PVC pipe, plus tax. I will use them in future and would recommend Lancaster to anyone.
  • HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2022

    Air conditioner not working

    Air conditioner not working in dental office! Fast, efficient service we have come to expect from Kevin and his team from Lancaster. Service contract in place now to avoid any problems in the future. Thanks for taking such great care of us.

    Answer from pro:

    Thanks for taking the time to do a review. I will pass along this to the guys. Take care!
    Reply created 8 Jul 2022
  • Harold Hubber
    Rating: 5 out of 5
    Review left on 8 Apr 2022

    New Furnace & Central A/C

    Lancaster came highly recommended so we had high expectations. From sales to installation we were not disappointed. We are blown away their professionalism, workmanship, innovation, neatness & cleanup. They deal in top quality products & their people are second to none. Thanks Lancaster. Harold

    Answer from pro:

    Thanks Harold. Im glad you had a great Lancaster experience. I will share this review with our great staff.
    Reply created 8 Apr 2022
  • Ken Zeise
    Rating: 5 out of 5
    Review left on 15 Feb 2022

    Booster Fan

    for years my booster fan was improperly installed, Mark spotted the disconnect (duct work), fixed it, the airflow increased dramatically. Mark's attention to detail is much appreciated!

    Answer from pro:

    Thanks Ken. Im glad you are happy with everything. I will pass this along to our staff.
    Reply created 21 Mar 2022