All reviews (54)

My experience with Lancaster Heating and Cooling was great, right from the start the sales consultant Cassandra was very informative and explained all the furnace options to me and always returned my calls promptly. The two technicians Mark and Josh who removed my old oil furnace and installed a new gas furnace were real professional, they arrived on time and didn't stop until the job was done. They cleaned up where they were working in the basement and left everything tidy. Very happy with the job they did.

We had a new water heater installed by Lancaster. The process right from sales through to installation was easy and pleasant. There was a small issue with an electrical wire clipped during the install, causing one of our kitchen outlets to cease working. When I called the office to discuss it, there was no difficulties with the staff during the conversation. An employee was sent in a week to investigate, and he confirmed that the wire had been cut during the install. An electrician was dispatched in another week and the problem fixed. I appreciated the company taking responsibility and fixing the issue, and with no hassle. All staff we dealt with were pleasant and friendly. We will definitely be using them to replace our furnace next year.

Lancaster installed a new furnace, humidifier and air cleaner in January. Customer service was excellent. The install team was professional, friendly and efficient. We recommend Lancaster Heating and Cooling 100%!

We had Lancaster install our new furnace and direct water heater. They did an excellent job. Price was competitive, products of good quality. My heating bills have never been so low! Install went smoothly in the timeline promised. Very professional company. Their rep (Cassandra) who gave us our quote looked after our needs during and after install to ensure we were happy.

My furnace was tagged by Reliance with A fault; Called Cassandra of Lancaster Heating on her cell, within five minutes Cassandra called back, suggested that she is available any time to come and give us options, I decided to sit with her along with my wife, she explained each and every ting minutely. The thing that liked most that Richard her supervisor was also involved, we went ahead the next day and man our Furnace was installed the very next day thanks to Eric and Dan two wonderful Techs. I would recommend Cassandra/ Lancaster to any one, don't look else where Ghulam Ali Mohatarem

I recently had a furnace installed. I required a cold air return grill to complete the install. I was left 3 different sizes of return air grilles on multiple days and not a single one of the three grills fit the opening. I obtained the correct sized grill after 3 weeks of chasing and following up with the tech. I had to follow up numerous times before I was heard. The individual who answers the phone was not at all friendly or willing to let me speak to a boss regarding my install. No follow up email or call was given for feedback on the install. The 4th grill (correct size) was left outside when I was not home and no effort was made to come back and complete the grill install. Customer service is not the best!

Purchased a new home which did not have an existing air conditioner. We had Lancaster out to quote on the job, we were very pleased with the options our sales rep Cassandra presented to us. We went ahead with the install, the crew arrived on time and answered all our questions. The workmanship and quality product supplied were above and beyond our expectations. Cassandra followed up on our install which we felt was top notch customer service. Highly recommend this company!! They really take pride in their work! Thank you to Cassandra and Install Team!

Our furnace was no longer running and when we called Lancaster they responded quickly and booked an appointment immediately. The sales rep. was very knowledgeable and kind. She provided a quote right at the visit. I highly recommend Lancaster heating and Cooling. They were fabulous from start to finish! We will definitely be contacting them when we need our AC unit replaced! We HIGHLY recommend them!

Have an older furnace on a competitive service plan. They sent a tech, told the fan motor needed to be replaced and that the heat exchanger was showing signs of failing. I wanted a second opinion so had a Lancaster tech come, he actually took things apart to look at them and everything was fine. They then tried to sell me a new system for over $12,000. I will be leaving them.

Extremely happy with our new furnace and Lancaster Heating. Casandra, our sales rep. was very knowledgeable about her furnaces and competitors. She was a pleasure to deal with and created a non pressure environment. The installers were friendly and efficient installing the furnace in one day.