Taylor, thank you for your feedback. We appreciate hearing about your experience as it helps our company recognize where we can improve and provide valued customers like you, a better service.
Firstly, let us explain. The technician that provided your service is a professional Bosch trained technician. The diagnosis was that the water flow to the fridge was weak caused by one of several possible reasons (i.e. hookup to the fridge was not per manufacturer requirements or possible water filter problem.) We recommended that the water filter be replaced by you, the customer, to save you the cost because it is a simple replacement and you or anyone is capable of completing it with no problems. Our intention at Appliance Force is to always offer the best and most cost effective option for our customers.
Secondly, each of our technician vans are equipped with hundreds of the most commonly used parts for repairs however due to the wide range of types and sizes of appliance specific parts, we only have the capacity to carry those parts used most often. Water filters are considered customer replaceable parts and not generally carried unless requested.
Lastly, we sincerely apologize for the technician missing a kinked hose as you described. Generally this type of issue is not common on an installed fridge unless something else had been serviced on it just prior to our visit. We overlooked that and, again, we apologize.
In light of this information, Appliance Force would like to offer a full refund of the diagnostic fee. We fully guarantee our service and wish all our valued customers be pleased with our work upon completion.
Best Regards,
Appliance Force
