We engaged Dave's Ducts for our HVAC project with high hopes, but unfortunately, our experience has been deeply disappointing. Despite hiring them in mid-March, their team has not been on-site since mid-April, leaving our project stagnant as we approach mid-July. Despite multiple attempts to contact Geoff via phone, email, and text, communication has been virtually nonexistent.
We have already paid 2/3 of the total amount upfront, expecting professional and accountable service. However, the lack of responsiveness and prolonged absence from the job site have left us frustrated and severely inconvenienced.
To make matters worse, we have endured two week-long heat waves without adequate cooling, and yet there seems to be no urgency on their part to resolve the situation promptly. It's incredibly disheartening to see such disregard for customer care from Geoff and Dave.
We urgently need clarity on when Dave's Ducts plans to return to complete the ductwork. A timely resolution is essential for us to proceed with our renovation plans and regain trust in their ability to fulfill their commitments.