Renovco kept my $5000 deposit!
Before you give these people a deposit, first ask them if they have returned Hong's $5000 deposit yet!
I had some issues with a previous, "gem", of a contractor, so by the time Renovco was called, I was ready with a complete list of ALL the jobs that I wanted done to complete my renovations.
To avoid surprises, and that game so many contractors like to play, "Name that extra", as he walked through the door for the quote, I provided Alex from Renovco with his very own, take-home copy, of a completed list of all of the jobs to be done.
We went down the list, looked at all the jobs, an agreeable quote was given, so we signed a contract, and I gave a deposit. Part of the agreement was that we would be working from a list, at least as detailed as the one I provided.
A few days later Alex returned with an unacceptably incomplete list of the jobs to complete the contract.
We signed the contract on March 17, 2017, work was to begin April 19 2017, by April 14 they still hadn’t provided me with a copy of the list of the jobs to complete the project that they would be working from, so I told them they couldn’t begin the project until they provided me with a copy of their list. Renovco, with the help of a guy I hired to keep an eye on the project, finished Renovco’s list by April 30th.
They wasted a month and a half of my time as I tried everything imaginable to get these people to provide a copy of the list of jobs they would be working from to complete the renovation. The game was, every few days they would copy and paste a few more jobs from the list I provided for them to their list, until they had finally recreated the list that I provided for them as their working list. It was ridiculous. I should have just said at the beginning of April, "Well, I guess we're going to be working from the list I provided, if you can't provide me with a copy of your list". Renovco apparently doesn't like working from a detailed list and were doing everything to avoid having to work from one.
After playing around with the lists for a month and a half then Renovco scheduled the work to begin 3.5 months later, in Mid-August.
By July, I had experienced such a lack of professionalism, and had read so many bad reviews about Renovco, that I cancelled them doing the work.
I have requested the return of my deposit ten times in the past nine months, since August 2017. It appears that they intend to keep my $5000 deposit.
If and when Renovco returns my deposit, or I am in the process of collecting the money they kept from me through a court proceeding, I will edit this review to reflect any developments with the situation.
Best advice I can provide about Renovco: Avoid these people unless you have time and money to burn.
Best Advice about Renovations in general: With any contractor, and especially Renovco, insist on a complete list of all of the jobs to be done, and all imaginable aspects of each job (finish, number of coats, materials, specs, everything..), to avoid surprises, unless your contractor arrives with wings and a halo.
