All reviews (187)

HomeOwner
Rating: 5 out of 5
Review left on 13 Mar 2024
Furnace service
Holden was great. Showed up on time, very efficient, friendly, did a great job of servicing our furnace. Hope to see him again next year. We took advantage of a promotional offer and were also very pleased with the price.
(Updated on 21 Jan 2025)
Answer from pro:
Ron, we appreciate your business, and we look forward to working with you again in the future!
Reply created 15 Mar 2024
Customer of Thomson Industries Ltd
Rating: 0 out of 5
Review left on 15 Jul 2024
Still not working
Installed June 13th and has not worked at all. I had to buy back my portable a/c.
(Updated on 21 Jan 2025)
Answer from pro:
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced and can understand your frustration with the situation. After carefully reviewing our records…
Reply created 18 Jul 2024
Customer of Thomson Industries Ltd
Rating: 5 out of 5
Review left on 26 Mar 2024
Home furnace and Heat Pump maintenance
Great experience with technician who serviced our heat pump and furnace. Friendly, polite, efficient and helpful.
(Updated on 21 Jan 2025)
Answer from pro:
Thank you!
Reply created 2 May 2024
Customer of Thomson Industries Ltd
Rating: 5 out of 5
Review left on 6 Nov 2024
Service of hot water and furnace
Dairyan came to do our service today and I was very happy with his work. He sent me photos of work completed and during the process. Not many companies do this. Thanks Dairyan for a job well done
Answer from pro:
Thank you for choosing and putting your trust in us - we appreciate your business!
Reply created 15 Dec 2024
JJ Collin
Rating: 5 out of 5
Review left on 16 Oct 2024
Excellent furnace repair
Dean of Thompson industries was best repair man I ever hired he will be my only repair man in the future thanks DEAN.
Answer from pro:
Thank you for the feedback!
Reply created 15 Dec 2024
HomeOwner
Rating: 5 out of 5
Review left on 20 Sep 2024
annual service
The usual great customer service from Thomson. Tech was on time, friendly, helpful and completed the maintenance promptly.
Answer from pro:
Thank you for choosing and putting your trust in us - we appreciate your business!
Reply created 15 Dec 2024
HomeOwner
Rating: 5 out of 5
Review left on 10 Sep 2024
Furnace Maintenance
Technician arrived within the specified time period. He was very pleasant and professional and did a thorough job. Very satisfied. Would recommend.
Answer from pro:
Thank you for choosing and trusting us, we genuinely appreciate your business!
Reply created 18 Sep 2024
HomeOwner
Rating: 0 out of 5
Review left on 10 Sep 2024
Terrible service.
They used a bait and switch technique to install a lesser quality Heat Pump. The install was delayed and then the system didnt even work. The response to questions were I credible slow. In a wordthey are Terrible. Do not use them.
Anita Park
Rating: 5 out of 5
Review left on 30 Aug 2024
Reilly checked my A/C and restored power. He was very efficient and friendly. Also answered all m.
Both A/C units had stopped working. He checked the units and restored power to the.
Answer from pro:
Thank you for choosing and putting your trust in us - we appreciate your business!
Reply created 8 Sep 2024
Customer of Thomson Industries Ltd
Rating: 5 out of 5
Review left on 27 Aug 2024
very happy with this company
They installed a new furnace and heat pump. Efficient and knowledgeable staff. Well organized. it was a pleasure to have them over.
Answer from pro:
Thank you for choosing and putting your trust in us - we appreciate your business!
Reply created 8 Sep 2024