Milano Windows & Doors
Milano Windows & Doors
Rating: 4.9 out of 54.95235 reviews

All reviews (235)

  • Customer of Milano Windows & Doors
    Rating: 0 out of 5
    Review left on 7 Jan 2025

    Deposit taken, work never completed

    This company took my deposit, promised me a deadline in person. The only salesperson and owner Justin made me sign a document without showing me any terms on the back. After 30 days have elapsed, the salesperson Justin disappeared. He then made every possible excuse why he is busy and why there is a delay. He then gave another deadline on the phone which he later denied. After all excuses have been exhausted, he blamed me for harassing him when I called his call center number. The office listed on his website does not exist. I have retained counsel and will now be suing him. If you have been a victim of this company please contact jlinden@lindenex.com.

    Answer from pro:

    Please call our office to discuss further. The events listed above do not reflect the actual events that occurred. The review above is false and has many misleading statements.
    Reply created 13 Jan 2025
  • HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2024

    Storm door

    I hired Milano windows and doors to uninstall my old storm door and replace it with a new sleek black and glass door. While they had some delays with getting the door painted, Justin kept me updated along the way and even offered a modest discount for our wait. We were satisfied with the quality and install. Would recommend as we shopped around and these guys offered the best price and similar lead time in the end.

    Answer from pro:

    Thank you. It was a pleasure to complete this for you.
    Reply created 19 Dec 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2024

    Window and door installation

    I am a general contractor and have been using Milano Windows for several years now. I have had no issues with their pricing or their installations. Always friendly always on time and very professional I highly recommend them to all my clients that are looking for both new windows and doors. Justin is quick to respond every time I call him. Great company.

    Answer from pro:

    Thank you for your kind words. It's been a pleasure to work with you over the years!
    Reply created 6 Dec 2024
  • Simon Foster
    Rating: 5 out of 5
    Review left on 2 Dec 2024

    Window Replacement

    These guys were great. Reasonable price, very responsive, made it stress free. I will absolutely use Milano again and have recommended them to my family.

    Answer from pro:

    Thank you Simon for your kind words. It was a pleasure to work with you on your window replacement.
    Reply created 4 Dec 2024
  • Mark Frey
    Rating: 5 out of 5
    Review left on 8 Nov 2024

    Door installation

    I am very happy with the company and the service we received. They installed a door from the house to the garage. The installer (Alex) was friendly, professional and did an excellent job. Justin (owner) came and gave us an honest and fair quote. Did everything to make the process smooth and with no delays. The whole experience was stress free, done professionally, and no mess was left when the job was done. We highly recommend Milano.

    Answer from pro:

    Thank you Mark! It was a pleasure to complete this project for you.
    Reply created 12 Nov 2024
  • Customer of Milano Windows & Doors
    Rating: 5 out of 5
    Review left on 3 Nov 2024

    Excellent Work

    They installed a rear patio door and front storm door. Excellent Work at a reasonable price

    Answer from pro:

    Thank you for your review and for the opportunity to work with you.
    Reply created 5 Nov 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 22 Oct 2024

    New Front and Rear Doors

    We hired Milano Windows and Doors to replace our front and rear doors. They were very quick to respond and both doors were installed on the same day. They look great and we are very satisfied. Thank you!

    Answer from pro:

    Thank you Mark. It was a pleasure working with you on this project.
    Reply created 23 Oct 2024
  • Pauline Bradley
    Rating: 0 out of 5
    Review left on 4 Sep 2024

    Doors

    First I'd like to say I went by reviews. Was impressed by them. Disappointed... Since march I've been waiting for my doors...its now Sept. Back and forth emails (with one excuse after another)...so I asked for my deposit back I've been more than patient. Now I'm getting no reply. I have all emails as proof...my lawyer will have to be involved regarding my deposit I DO NOT RECOMMEND THIS COMPANY AT ALL. Be CAUTIOUS Update...I said I might have to get my lawyer involved...now he will be No word etc for close to a month...I even sent a last email Like I said...DONT CARE ABOUT OTHER REVIEWS...THAT GAVE THEM GLOWING REVIEWS..I'm glad you got service but I've found others in the same time frame I'll be filing with BBB ALSO
  • HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2024

    Sliding door replacement

    I needed an important sliding door replacement, which they were able to complete very quickly for us . Thank you

    Answer from pro:

    Thank you. It was a pleasure to complete this for you.
    Reply created 19 Jun 2024
  • Alanna
    Rating: 0 out of 5
    Review left on 23 May 2024

    Door never installed.

    Paid a deposit for our door on March 21st and as of May 23rd still have not received an install date. Despite calling head office a number of times have not heard back from anyone. I am concerned that my deposit will not be returned.

    Answer from pro:

    Hello, Checking with our office answering system, there is no record of a call from yourself. Subsequently, your deposit was returned on May 24.
    Reply created 12 Jun 2024