Exotic Stonewood Flooring reviews (3)

Greetings Jennifer, Stonewood is apologetic towards your recent experience with us. However, we do not accept your claim of an “unnecessary/fraudulent charge” as we make it clear to customers when they order a custom color, there will be a $250 set up fee. This charge is for the manufacture to change the color in the Machine to make the order; as it becomes a “special order”. This is because Stonewood provides Natural, prefinished Hardwood. Any custom color will have an additional charge. If you were able to get a box with the color you wanted from the manufacture, it was most likely due to the fact that Stonewood had ordered an extra box of “truffle” to be made, when we initially placed your order. Because we did advise beforehand that you would need an extra box to ensure full completion of the project. Stonewood also provided an additional service by bringing the product from the manufacture in Markham to our store in Mississauga, making it easier for pickup on your behalf. Despite your accusation and the miscommunications from both parties, Stonewood apologizes for the unsatisfactory service. Please contact us to resolve any outstanding concerns. Take Care.

Thank you Baltej for this positive review! The Stonewood crew would be happy to hear about your satifaction with thier work/services. Stonewood ensures best quality at the lowest price, theres no one in the market with the same quality and prices! Thank you valued customer.