My experience with this company was painful at every touch point. As soon as I paid for my product , all good service stopped . They would tell me " call you next week to set up delivery" -the week would go by and I had to call twice to finally get delivery . The same with installation - " Call you Tuesday to set up install " - another week would go by and I had to call and email a few times to get a response. Today - My installation was never completed ( and still is not to this day ) . They installed the wrong product and still have not corrected ( now they are not responding to inquires as to when it will be fixed) . When I called to follow up for them to come fix their mistake , they tried to deny having any knowledge of the job not being completed, everyone from the manufacturer themselves confirmed my job was done perfectly. Of course after I called their head office and complained, all of a sudden " We made and error and let us come fix it " - I never heard from them again and the error was never fixed. Out of all the companies i hired for a very large renovation - they were by far the hardest to deal with the most disappointing. During my business dealings with the store manager , I caught numerous times not being truthful about really unnecessary things . Really weird experience with this company. I am ending up having to hire another flooring company to come in and finish the job , I waited 3 weeks for this company to come finish the job , or communicate or respond in any way.....I bet this review will get a response from them ....but it should not have to take a bad review to do the right thing. You always get what you pay for - this place is like buying flooring from the dollar store.
