Summers And Smith Cooling & Heating Ltd

Rating: 4.7 out of 5

Summers And Smith Cooling & Heating Ltd reviews (175)

  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 5 out of 5
    Review left on 24 Dec 2024

    Furnace installed!

    Matt and Jean-Marc were outstanding in the unexpected installation of our furnace over Christmas. There were personable, pleasant and helpful. We were so impressed with the timing and efficiency of the whole process. Highly recommended! Outstanding service :)

    Answer from pro:

    Thank you for your kind words! We're thrilled to hear that Matthew and Jean-Marc provided outstanding service during the installation of your furnace, especially over the holidays. Your recommendation means a lot to us, and we're glad we could make the process smooth and efficient for you. Best Regards, The S&S Comfort Team

    Reply created 3 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Dec 2024

    Amazing

    I have always used Summers & Smith for over 28 years and they go above & beyond every time.Today I had David Tran,Senior Service Tech and I was so impressed with not only his knowledge but his professionalism.I learned so much from him regarding my furnace,etc.What an honour to meet him.

    Answer from pro:

    Thank you, Heather, for your incredible loyalty over the past 28 years! We're thrilled to hear that David provided such a positive and educational experience. His professionalism and knowledge truly shine, and we're glad he could assist you. It’s always an honor to serve you, and we look forward to many more years of providing exceptional service! Best Regards, The S&S Comfort Team

    Reply created 3 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2024

    Furnace, air cleaner, steam humidifier inspection/maintenance.

    I was seeking an independent, objective and thorough assessment of the overall condition of the above equipment. David (DT) from Summers and Smith was assigned to our file. Having various service technicians over the years DT by far was the most thorough and helpful taking his time to explain and to answer all of my questions. Highly recommend. Rick G.

    Answer from pro:

    Thank you for sharing your experience, Rick! We're delighted to hear that David provided such a thorough and helpful assessment of your equipment. His attention to detail and willingness to answer all your questions exemplify the service we strive to provide. We appreciate your recommendation and look forward to assisting you again in the future! Best Regards, The S&S Comfort Team

    Reply created 3 Jan 2025
  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 5 out of 5
    Review left on 2 Nov 2024

    Amazing Service from service call to install

    This company has been amazing from start to finish. The installers Helio & James were very polite, professional, accommodating with all questions. Installed the furnace and thermostat perfectly and helped setup the app on our phones. They waited for my husband to get home and patiently answered all his questions and helped him install the app on his phone as well. They said to call if we need help with anything or just have questions. We are very happy with Summers and Smith.

    Answer from pro:

    Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Helio and James. Their professionalism, patience, and willingness to go the extra mile truly reflect our commitment to customer satisfaction. We're glad they could assist with your furnace, thermostat, and app setup. If you ever need help or have questions, we're just a call away. Thank you for choosing Summers and Smith! Best Regards, The S&S Comfort Team

    Reply created 3 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2024

    Furnace installation

    We were satisfied with the complete project. From initial visit of the serviceman , sales rep and installers. Work done promptly, efficiently and everyone was polite, neat and informative .

    Answer from pro:

    Thank you for taking the time to share your experience with us! We're thrilled to hear that you were satisfied with every step of your furnace installation, from the initial service visit to the installation itself. Our team strives to be prompt, efficient, and courteous, and we're glad that came through in your project. If you have any further questions or need assistance, feel free to reach out. Best regards, The S&S Comfort Team

    Reply created 16 Oct 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Oct 2024

    Service for gas fireplace

    Jim came to service our gas fireplace which we have not used for two years. He was very detailed in his work and very experienced with the service. I would highly recommend Jim and Summers and Smith for all of my HVAC systems.

    Answer from pro:

    Thank you for sharing your feedback, Tony! We're so glad to hear that Jim provided thorough and experienced service for your gas fireplace. We appreciate your high recommendation of both Jim and Summers and Smith for all your HVAC needs. If you need any assistance in the future, we’re here to help. Best regards, The S&S Comfort Team

    Reply created 16 Oct 2024
  • Review from Customer of Summers And Smith Cooling & Heating Ltd
    Rating: 5 out of 5
    Review left on 9 Oct 2024

    Furnace/AC/Humidifier

    Mike from sales department came to review my home and recommended equipment needs. Was able to obtain a competitive price and Charlotte took over to book installation and deposit. Helio and James were top-notch for installation. Courteous, polite and professional. They showed respect for our home and cleaned up with broom and vacuum once the job was completed. Warranty was applied for and sent to me after the fact without having to do it myself which was a bonus. Id recommend S&S and the whole team for HVAC needs.

    Answer from pro:

    Thank you for your detailed review! We're thrilled to hear that Mike, Charlotte, Helio, and James made your experience with us a positive one. We’re glad the team was able to provide a competitive price and ensure a smooth installation process, all while showing respect for your home. It’s great to know that the warranty was taken care of as well! We truly appreciate your recommendation and are here for all your HVAC needs in the future. Best regards, The S&S Comfort Team

    Reply created 16 Oct 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2024

    Fall furnace inspection and tune up

    Jace, the Summers and Smith technician arrived promptly (close to the 1st call of the day) and did a very thorough job checking our 5 year old Lennox furnace. He patiently explained what he was doing and why and also provided some great feedback on how we could reduce energy costs and improve the efficiency of our heating system by running the fan continuously versus running it in auto mode. Jace also checked our thermostat and did a sweep for carbon monoxide using his CO detector. Overall, although I have always been very pleased with Summers and Smith technicians, Jace gets my highest rating.

    Answer from pro:

    Thank you for the wonderful feedback, Michael! We’re delighted to hear that Jace provided such thorough and informative service during your furnace inspection and tune-up. It's great that he took the time to explain the process and offer valuable energy-saving tips. We’re happy that Jace’s attention to detail and professionalism stood out, and we appreciate your continued trust in Summers and Smith. Best regards, The S&S Comfort Team

    Reply created 16 Oct 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2024

    Annual Furnace maintenance/servive

    We have been using Summers & Smith for years and have always been extremely happy! We have them to our annual furnace and air conditioning maintenance/service and would highly recommend them to everyone! Jim and Roman were very kind, respectful, friendly and knowledgeable, and made sure to take the time to answer any questions or concerns we had. Cannot recommend them highly enough!

    Answer from pro:

    Thank you for your continued trust in Summers & Smith! We're so pleased to hear that Jim and Roman provided kind, respectful, and knowledgeable service during your annual furnace maintenance. It's wonderful to know that they took the time to address all your questions and concerns. We truly appreciate your high recommendation and look forward to continuing to serve you for years to come! Best regards, The S&S Comfort Team

    Reply created 16 Oct 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Sep 2024

    Estimate for replacing ductwork

    Brad came to the house was prompt, professional and gave me HONEST ANSWERS/ADVICE. FANTASTIC SERVICE.

    Answer from pro:

    Thank you, Cath! We’re happy to hear that Brad provided prompt and honest service for your ductwork estimate. We appreciate your fantastic feedback, and we’re always here to help with any future needs. Best regards, The S&S Comfort Team

    Reply created 16 Oct 2024