Guardtek sucks. their equipment is outdated, monitoring services is not reliable. I regretted right away 3 years ago when I signed the contract and saw the equipment. There was once I lost my phone signal, they did not even know! Sales - Mimmo - only cares about getting your money. I ripped out the whole system and put in DCS to replace the outdated Gemini system. We paid over $2,400 for putting 2 speaker wires, 3 window shades wires and 3 CCTV wires, it was way too expensive and the wires are a mess (see photo). At the end, I even had to connect phone lines for my bedrooms myself while Guardtek was responsible for this as designated by the builder. I had to pay over $1,600 for 2 additional alarm keypads, 2 CO detector and 3 smoke detectors and only 1 free motion sensor. with the other vendor I just switched, I got it for free! The Gemini system is outdated, it could not even support wireless, while I got it for free with my new DCS system. With the DCS, I only press 1 button for bypass, going out and arm or other functions, but the Gemini requires on average 4 keystrokes. The other joke is with the new vendor, I choose my own password, while with Guardtek, they assigned a password number for you (do you believe you could not choose your own password in 21st century?). How could I remember a 5 or 6-digit number other people assigned to me, so it ends up I have to put the password number up in a "visible and convenient" place ! The only sensor they provide is also very slow, it sensed motion with about 0.7 to 1 second delay, with the new "free" sensors, the response is instant.
I was lucky, after I moved in, I did not engaged them to put in CCTV equipment, otherwise, I would have to write off another FIVE thousand+ dollars.
