Kstone Quartz Ltd.

Rating: 2.4 out of 5

Kstone Quartz Ltd. reviews (5)

  • Review from Customer of Kstone Quartz Ltd.
    Rating: 0 out of 5
    Review left on 16 Mar 2021

    kitchen renovation

    I bought countertops from the distributor of Kstone. They looked great at the beginning and then we noticed many problems. They stain and scratch so easily and after talking to the distributor about my concerns, I was told that there is nothing they can do and it's my fault for choosing a light colour. I called Kstone directly and left several messages, no response. I am considering replacing all my countertops. Better to pay a little extra and get quality material.
  • Review from Customer of Kstone Quartz Ltd.
    Rating: 5 out of 5
    Review left on 16 May 2018

    Very good product

    I have used k stone quartz in 2 kitchens and I am very happy with the results. The counter is very good quality and is very durable. I would highly recommend them.

    Answer from pro:

    Thank you for the review. We are thankful for customers and partners like you who look for the highest quality and durability in their kitchen surfaces.

    Reply created 29 Jun 2018
  • Review from Customer of Kstone Quartz Ltd.
    Rating: 5 out of 5
    Review left on 6 Apr 2018

    quartz supplier

    As a fabricator id like to say that this company is very reasonable in terms of quality. And considering prices, they are great. We use all major brands and all of them have some minor issues. But what's important is that KStone will fix the issues, if they are not a result of misuse of course. We always educate our clients that quartz is strong but not bulletproof. We find that warranty is a big problem because it covers defects, but we are expected to fix all other issues such as physical damage. If there is a real defect in stone, KStone will take care of this, unlike some other manufacturers (even more reputable). As long as they maintain good service and quality, we’ll keep using them.

    Answer from pro:

    Hello, thank you for your review and support!

    Reply created 10 Apr 2018
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 19 Jan 2018

    Kitchen Countertop

    Kstone is the company that my kitchen counter top and island is from. Within the first 6 months, there has been 2 chips (one minor and one major). The major chip was caused by regular use in the kitchen where a glass container bumped (i.e. not dropped) into the edge of the quartz counter top. Although it was human error, I was disappointed how weak this quartz product is. Overall, I would not recommend fabricators that use Kstone as a supplier of their material. The 3 different company personnel were nice and generally polite, but in the end they were not willing to back their product and do anything to rectified or take responsible for the chip.

    Answer from pro:

    Hello Gary. Firstly thank you for purchasing Kstone product and we are sorry you had an unsatisfied experience with it. The countertop edge is more sensitive when it comes to chipping, because it has more chance being exposed to physical damage by improper usage. According to your picture, the chipping is more likely caused by something hit very hard on the surface; otherwise it can't be like this because quartz is very tough material. Since the chipping is due to a human error, we are sorry we aren't able to provide the warranty by this case. For more detail of warranty, please check http://kstonequartz.com/warranty/. Thank you.

    Reply created 24 Jan 2018
  • Review from Customer of Kstone Quartz Ltd.
    Rating: 0 out of 5
    Review left on 5 Apr 2017

    Quartz Kitchen Counter

    Absolutely terrible product, ordered more expensive white quartz and it is the furthest thing from durable. Would not recommend. Looking to replace my 1 year old counters within the next year or so. My suggestion - keep saving your money and buy quality.

    Answer from pro:

    Hello. Thank you for purchasing our product. We are sorry you are having an unpleasant experience. Would you please send us the pictures of your counter and personal contact info to our email: kstonequartz@gmail.com ? Let's check it out what we can do. Thank you.

    Reply created 6 Apr 2017
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