New Age Bathrooms Plus

Rating: 4.9 out of 5

New Age Bathrooms Plus reviews (26)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jan 2025

    Master Bathroom Reno

    From our first positive experience and outcome with our intiial bathroom reno earlier this year with New Age, we immediately decided to have Tod and team take on our master bathroom ensuite reno. True to everything positive in the reviews, Tod worked with us openly and honestly, as we had many questions and decisions to work through together right from the original concepts, to working with us picking out the products and accessories, to overall completion details we were seeking. As he delivered in our first bathroom reno, Tod again delivered on everything we wanted and asked for our Master Ensuite space! Even after the job was completed, we reached out to ask Tod if it would be possible to move the free-standing faucet (which was exactly where we requested it to be) to a slightly differing location - Tod stepped up to the challenge and did some great work to alter the location without any issues or challenges. Tod is a great communicator who is very honest, reasonably priced for the great work he completes. We are thoroughly pleased with our entire experience and the process for having our bathrooms transformed. Our only regret is that we did not come across Tod earlier as we should have had this work done sooner! Thank-you once again Tod.

    Answer from pro:

    Steve and Alison, It was a pleasure working for you, We our so glad that your happy with your Bathrooms. If we can assist with any other projects in your home. We hope that you will keep New Age Bathrooms Plus in mind. Thank you again. Tod.

    Reply created 6 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2025

    Kitchen and Bathroom Renovations

    I first met Tod for a minor plumbing repair. He was friendly, responded and fixed the problem promptly. Shortly after, I called upon him when I was ready for some renovations to my home. He and his team are great communicators; always keeping the customer in the loop about materials, orders and work time. They showed patience with my multiple dogs and provided an amazing upgrade to my out-dated kitchen and washroom. The final renovations were professional, modern and he made various suggestions to maximize use of limited kitchen space and his ideas were creative and helpful. He and his team assisted me in choosing new appliances and helped in various ways through the process of renovation. I recommend New Age Bathroom Plus for small and large repairs and renos. When I ask Todd for any kind of assistance, he responds immediately and shows up swiftly for various household issues that have arisen.

    Answer from pro:

    Elise, So Happy to hear that your enjoying your Home Renovations that we did for you. It was a Pleasure working for you, Hope you enjoy your new Kitchen and Bathroom. If we can assist you in any other home renovations, Please Keep us in Mind... Thank you The Team.

    Reply created 6 Jan 2025
  • Review from Susie Higginson
    Rating: 5 out of 5
    Review left on 11 Dec 2024

    2 Bathrooms Renovated

    We are very pleased with our bathroom renovations. Tod was extremely helpful from the beginning. He even came with us to choose our products and was very knowledgeable. He gave us excellent recommendations. Tod was always happy to answer any of our questions during the renovation and was very understanding when we would change our minds about something. At the end of each work day, Tod would go through with us what had been done and go over the plan for the next day. Tod and Joey do excellent work and they were very respectful of our home. We love our new bathrooms so much that we have now decided to do our kitchen and look forward to working with Tod and Joey again. We highly recommend New Age Bathroom Plus.

    Answer from pro:

    Thank you for your review, It has been a great pleasure working with you both. So glad to hear your happy with your bathrooms. We look forward to working with you again on your Kitchen Renovation.....

    Reply created 12 Dec 2024
  • Review from Customer of New Age Bathrooms Plus
    Rating: 2 out of 5
    Review left on 3 Dec 2024

    Bathroom Reno

    (1) Unsatisfactory standard of work as project completed more than a month for a small washroom. The end result: shower tray cubicle creaks, shower tray not sealed adequately, exhaust fan not effective and washroom door was not re-installed correctly. (2) Materials supplied was not the best quality. (3) Todd walked out of the job when job was only 50% completed despite receiving 90% of his quoted price in cash. Fortunately, he returned the next day to continue with the contractual work. (4) Promised to rectify the creak sounds of the shower base/tray but was not fulfilled. I think he tried to rectify the creaks as you will notice when you zoom in on the attached pictures but he was unsuccessful. He left the floor boards in that unacceptable condition. Todd did not even talk about replacing the floor boards he damaged. Todd claimed he was not well when we called him more than a month ago to rectify the creaking sounds. He conveniently forgotten to communicate with us since. I do not want Todd or his associates to come by and rectify the issues. I have to get another contractor to rectify them. Todd should refrain from making promises he cannot keep and lastly to be sincere and honest. He must understand that we are hard working individuals as paying about $11K cash expect to be reciprocated with better service standards.

    Answer from pro:

    Sorry you have these bad feelings, and issues regarding your washroom. We tried to please you and give you professional service. Premium material and products. I have never used sub-standard material or fixtures, as to my other reviews. Unfortunately we had a disagreement during the middle of the job Re payment on your end which was specified in the contract. The matter was solved, and I continued on with your job to complete. The problem with the shower base, we attempted to correct and unfortunately it did not work. I also told the client, If it did not work I would replace the base at my cost, as the actual base must be defected. An the wood trim was going to be replaced once we rectified the issue with the shower base. Also I have left you messages over the time, and I am still willing to come back and rectify any issues. We Always Stand behind what we do. Feel free to contact Us if you would like. Thank you New Age Bathrooms Plus.

    Reply created 5 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2024

    Bathroom Renovation

    Tod and his crew are extremely professional provided excellent, meticulous, quality work and materials at a fair price. Communication and assistance with choosing materials throughout the project was exceptional. Would highly recommend and definitely contact for any future work

    Answer from pro:

    Thank you Diego for taking the time to do a review. We our so glad your happy with your Bathroom Renovation. We look forward to hearing from you for any other work you may need done in your home in the future.

    Reply created 14 Jul 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jun 2024

    Bathroom Reno

    Tod and his team were and are simply amazing. From our initial contact all the way through to the final finished project of our bathroom remodel, the professionalism, communication, and honesty has been present throughout. Tod even took the time to meet us at showrooms as we were deciding on materials and finishes and supported us with all the questions we had about everything along the way. We have been so pleased with the transformation and outcome Tod delivered! We have now decided to have our master bathroom done by Tod as well which just tells you how happy we are to have found a fair honest and quality contractor. Thank-you Tod!

    Answer from pro:

    Steve & Alison, Thank you so much for taking the time to do a review for us. We our so pleased that you where so happy with the remold of your bathroom. We look forward to working again with you on you master bedroom bathroom.

    Reply created 22 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jun 2024

    Bathroom

    Tod did my bathroom counter rework. He was highly professional and efficient with his work. My counter came cracked from the manufacturer. He assisted us with return and delivery without a hitch. He knows what the customer wants, he is quick to respond. His work is clean and precise, he is experienced of his trade. We are very satisfied with this installation including plumbing.

    Answer from pro:

    Thank you for taking the time to do a review for us. We our so glad that your happy with your Bathroom counter top installation. If we can help you on any other renovations in your home please let us know.

    Reply created 13 Jun 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2024

    Two bathrooms. Extremely satisfied.

    Tod did two bathrooms (full renovation with replacement of tub/shower in one and new walk in shower in the other) and kitchen back splash tile work. He walked us through the design and showed us the best options so we could get our house back in shape. Tod and his crew were very responsible, working around our schedule. Minimal mess, turn around time on the projects were fast. We will use him for future projects. Thank you Tod.

    Answer from pro:

    dmirams, Thank you so much for choosing our company to complete your Bathroom Renovations. It was our pleasure working for you. We look forward to hearing from you again in the near future to help you with any further projects you may have to complete.

    Reply created 20 Feb 2024
  • Review from D
    Rating: 5 out of 5
    Review left on 24 Jan 2024

    Bathroom and Kitchen Renovations

    You can't go wrong with this company. Todd's workmanship, communication and honesty are above and beyond. I thought customer service was a lost art - not to this company. They came when they said they would and finished on schedule. I have a couple other things to have done and have already discussed the job with them. I am so glad to have found this company.

    Answer from pro:

    Disappointed, Thank you so very much for taking the time to do this review, It was a pleasure working with you. We look forward to working again with you on your other projects in your home.

    Reply created 30 Jan 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2023

    Renovations for 2 bathrooms

    Very reliable, professional service. Good value for the money and excellent follow-up. Top grade materials used. Finished product looks very appealing. I highly recommend this company to anybody looking for bathroom or any other renovation.

    Answer from pro:

    Thank-you so very much for your review, It was a pleasure working for you. We our so happy that your Pleased with your Bathrooms. If we can help you with any other Renovations in your home. Please give us a call.

    Reply created 20 Nov 2023
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