Hello Anonymous
Being unknown who you are, we are unaware of the scope of the project, you claim we performed, as you have never contacted us with your problem, if you had, we could have worked with you to resolve it. As you can see from our other 22 positive reviews, we are constantly communicating with our clients to ensure their stressful renovation projects are as smooth as possible. You say there was a burst pipe due to a failed sharkbite, this is not a quality or workmanship issue on our part. Material or equipment failures unfortunately occur, this is why Sharkbite provides a 25 year warranty on their products, it is most unfortunate you lay blame on Edgecliff for this failure, as from the sounds of your complaint it is a quality or workmanship issue. This would be the equivalent of saying it was our fault due to poor workmanship if a faucet failed and leaked the same way after what ever length of time it has been for your project. The second issue you bring up is that your plumber told you that sharkbites are not approved to be installed behind walls, this is INCORRECT. Some plumbers have an OPINION that they should not be used in this manner, however, if you do some research, they are an approved plumbing connector as per the Uniform Plumbing Code and National Plumbing Code of Canada. I would say you were taken by a greedy plumber seeing an opportunity to make some easy money, there are unscrupulous types out there. It is a shame you have experienced this to your home, but your comments towards Edgecliff are inflammatory and without FACT. If you would like to discuss further, please do not hesitate to contact us, contrary to your comments but aligned with the other 22 positive reviews we work with our clients to ensure their renovation experiences are as stress free as we can make them.
For those readers that do research Homestars investigation of this internet troll is only a verification that they are signed up with Homestars, there is no actual investigation done. We suspect this is a disgruntled client that is not happy with a recent legal suit as they are posting this all over the internet.
