Thermex Heating and Air Conditioning reviews (7)

Our AC was not cooling this spring. We called a number of Heating/AC companies. They all recommended getting a new AC without even coming to diagnose the issue. They claimed our unit was old. All of them wanted to charge for a service call and a leak test on top of that to see if it could be repaired (over $500). None of them would apply the charge to a new AC unit if we decided to buy a new unit instead of repairing the old unit. Getting quotes and dealing with their salesmen for a new unit was a headache. You could not get anyone to give you an exact answer regards models and prices or the size of the AC needed for the house. Some claimed they would not install an AC above a 3 tons and some claimed they would not install one less than 4 tons. No one offered to actually come and look and determine the exact size needed. A lot of the quotes were for older models that have lower SEER ratings and they cannot be sold in the U.S. anymore and are not listed on the manufacturers websites. I suspect these companies were pushing the sizes they have in their warehouse regardless of the size you need. This all changed when I called Ali from Thermex. He came the next day to look and diagnose the unit. He determined it had a small leak in the refrigerant which he can fix. He also recommended changing one other small component in the AC as it was rusting. The total quote for the visit repair was very reasonable. Since the unit was almost 15 years old, I asked Ali to quote on a new unit as well. He recommended a 3.5 ton unit and gave me two reasonable quotes on newer models. We elected to get a new AC Unit. We agreed on an install date. He did not charge me for the service call. At the appointed time Ali and his crew arrived and installed our unit just in time for the heat wave next week. It was a pleasure dealing with him. He was professional, polite, and did a great job. His prices were very reasonable. He is also the owner so you are dealing with him directly instead of repairmen/ salesmen employed by the bigger firms. We highly recommend Ali and Thermex for your AC/ Heating needs.

Alan has helped our family several times to resolve our furnace issues. He is professional, patient, knowledgeable, skilled, and reliable. Even when the issues were caused by others, Alan has been able to implement effective and lasting solutions. Highly recommend for anyone looking to get their heating and air conditioning serviced/repaired by someone who truly cares for their clients!

Called Thermex during heat wave to have a look at my heat pump which was struggling to provide enough cooling. Thermex fixed the issue immediately at a very reasonable prices. Definitely will use it again.

Our relatively new air conditioner was not working correctly. We called Ali and he came the next morning and checked the unit and furnace. The AC worked for a day and then had the same issue. Ali answered as soon as we called and came to look at the unit again. We ruled out the issue being the Thermostat and he was able to find some debris that fell into the contacts of the furnace control board and cleaned it up solving our problem. Ali even followed up the next day to ensure the issue was resolved and that we were happy. Great customer service all around!

Alan Was super professional and punctual! Diagnosed my ac problem easily in no time. Definitely recommend

Timely and efficient service. They cooperated for finding good replacement part. Completely satisfied with their work and service. Highly recommended!

Technician was ontime, knowledgeable and offered a very reasonable price. Highly recommend thermex heating and air conditioning.