The Comfort Group

Rating: 4.6 out of 5

The Comfort Group reviews (19)

  • Review from Asia Moore, Victoria, British Columbia
    Rating: 5 out of 5
    Review left on 26 May 2026
    Put up lighting: 1 Light point
    Quick response great job very happy thank you

    Answer from pro:

    Thank you, Asia, for the 5-star review! We are thrilled to hear that you were happy with the quick response and the work completed. Providing prompt, professional service is what we strive for, and it is wonderful to know we met your expectations. Thank you for choosing The Comfort Group, and we truly appreciate your support! 😊

    Reply created 31 May 2026
  • Review from HomeStars user from Nanaimo
    Rating: 2 out of 5
    Review left on 7 Apr 2026
    Electrical inspections & PAT testing: Breaker in our manufactured h...

    Answer from pro:

    Hi Johanne, thank you for your feedback. We are sorry to see that your experience did not meet expectations. This is not the standard we aim to provide. Our management team will be reaching out to review this with you and better understand what happened. We appreciate you bringing this to our attention.

    Reply created 9 Apr 2026
  • Review from Danielle Michel, Victoria, British Columbia
    Rating: 5 out of 5
    Review left on 8 Mar 2026
    Small electrical jobs: Yes; Replacement; Kitchen
    Errol A did a great job at my place. Prompt, professional and did the job well.

    Answer from pro:

    Thank you for the 5-star rating! We really appreciate your support and are glad you had a great experience with our team. If you ever need anything in the future, we are always here to help.

    Reply created 14 Mar 2026
  • Review from HomeStars user from Victoria, British Columbia
    Rating: 3 out of 5
    Review left on 6 Mar 2026
    Small electrical jobs: Unsure; Repair; Bathroom or powder room

    Answer from pro:

    Hi Dale, thank you for your feedback. We are sorry to hear there was some confusion regarding the pricing for the visit. We appreciate you bringing this to our attention and will have our management team review the details to ensure everything was communicated clearly. If there is anything further you would like to discuss, please feel free to reach out to us directly. We would be happy to help.

    Reply created 6 Mar 2026
  • Review from HomeStars user from Victoria, British Columbia
    Rating: 5 out of 5
    Review left on 10 Feb 2026
    Put up lighting: 1 Light point
    Very prompt and professional.

    Answer from pro:

    Thank you for the 5-star rating! We truly appreciate your kind words. We are glad to hear the installation was prompt and professional. Thank you for choosing The Comfort Group, and we are always here if you need anything in the future.

    Reply created 14 Feb 2026
  • Review from Customer of The Comfort Group
    Rating: 5 out of 5
    Review left on 13 Jan 2025

    Plumbing was top notch.

    As always, this company is top notch at sending well-qualified people to service their customers needs. There were no problems. I heartily recommend this company.

    Answer from pro:

    Thank you for choosing and putting your trust in us - we appreciate your business!

    Reply created 15 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Dec 2024

    Christmas Eve Gas

    We had a natural gas BBQ hookup expertly installed by Cameron in XMas Eve. He was amazing, very efficient, professional and meticulous about his work.

    Answer from pro:

    We appreciate your feedback and want to make this right. We will reach out to you directly to discuss your concerns. In the meantime, if you have anything else to discuss, please call us at (778) 744-0801. Thank you!

    Reply created 2 Jan 2025
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 20 Dec 2024

    Repair gas fireplace

    We had an issue with our gas fireplace, although it was turned on the flames would die and the fireplace would sometimes go off and then relight itself later. A service technician came out and worked on the fireplace to resolve the issue. The technician informed us that to repair the fireplace fully, we would need a new module. After research the technician called and said that he was having difficulty in finding the new part. That was six weeks ago and we have heard nothing since.

    Answer from pro:

    We appreciate your feedback and want to make this right. We will reach out to you directly to discuss your concerns. In the meantime, if you have anything else to discuss, please call us at (778) 744-0801. Thank you!

    Reply created 26 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Dec 2024

    Gas furnace service

    Thank you for the professional service. You quick and efficient! I will recommend you to my friends.

    Answer from pro:

    We appreciate you taking the time to share your experience.

    Reply created 26 Dec 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2024

    Routine maitenance

    Gregg is an excellent. Representative of your company.. he would be welcome here anytime thank you

    Answer from pro:

    Thank you for the feedback!

    Reply created 13 Dec 2024
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