Alpha Tech

Appliance Repair
Innisfil ON L9S 1Z8
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HomeStars  >  Plumbing in Barrie  >  Alpha Tech  >  Whirlpool Washer repair
Diskofam
Diskofam
2 reviews Richmond Hill, ON
6/10

Whirlpool Washer repair

I had a F 05 error on my whirlpool duet washer which even online research says is a easy temp sensor fix and but I called Alpha technician to be sure it was done properly. I had one of their technician come in to fix my washer. He looked at everything did diagnosis and told me he is 99 percent sure it’s temp sensor. I even ask him is it worth it to fix cause part is $138 plus tax and labour $200 plus tax. He said he did diagnosis and everything looks good otherwise and still a few years left on my washer life. He told me I have to pay on the spot for the part as deposit so I did with credit card and two days later he told me part came in and he’s coming to fix it. When he came back he fiddled around with the washer for a bit then all of a sudden he is saying there is a leak which was not there when he first checked and did diagnosis and also control panel issue so now there is no point fixing it and I have to get a new washer. This was very shocking that it was such a different story as to what the problem is now and so much happen that never was a problem before. I was told I would only be charged $69 for coming in first time for diagnosis and this would be deducted from $156 for part he made me order that he end up not even installing. I was expecting a proof of refund being processed next day. Unfortunately, I had some issues with getting prompt communication as to receiving my refund. However, I was impressed that in the end the company gave me a thorough explanation and came through with following up with me and refunded me in full and did not even charge me the $69 plus tax service call charge. I am happy with how they concluded the service and even going above and beyond to give me discounts for future service with them.

Approximate cost of services:
$156.00
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Company Response

Thank you so much for your feedback ! It helps us better serve our clients and helps us see what our strengths and opportunities are ! We are so glad we were able to get this resolved for you!

Previous versions of this review:

Diskofam
Diskofam
2 reviews Richmond Hill, ON
0/10

NOT FIX NOT RETORN MONEY DO NOY USE THEM

I had a F 05 error on my whirlpool duet washer which one says is temp sensor and simple fix but o called technician. I had one of their technician come in to fix my washer. He look at everything did diagnosis and tells me he is 99 percent sure it’s temp sensor. I even ask him is it worth it to fix cause part is 138 plus tax and labour 200 plus tax. He did diagnosis and everything looks good otherwise and still a few years left on washer life. He told me I have to pay on the spot for the part as deposit so i did with credit card and two days later he told me part came on coming to fix it. When he came back he fiddled around with the washer for a bit then all of a sudden he is saying there is a leak which was not there before he fiddled around and change everything he said before now saying control panel and bunch of problems so no point fixing I have to get a new washer. I was told I would only be charge $69 for coming in first time for diagnosis and this would be deducted from $156 for part he made me order that he not even install. I swayed for a proof that refund would be coming the company not Dillon up at all, not return my email and when I called made all kind excuse about their staffing and I would see it by next day and still I don’t have a refund. It’s very simple to just issue an email to say we acknowledge that we did not fix what said would fix and charge you for something we didn’t do and that refund will be coming. They have no prob taking money on the spot but when I have to chase them for return that is not right. I am now left having to buy a new washer. There was never leak before when I looked after technician left I could see things he broke that were not broken before. I know this for fact because I had taken a thorough look before he came. I want a full refund immediately and a return reply to my email. This is unacceptably!

Approximate cost of services:
$156.00
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