The Monitoring Center

Alarm Systems
2150 Winston Park Drive, Unit 17 Oakville ON L6H 5V1
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Bill from Toronto
Bill from Toronto
7 reviews Toronto, ON

First Review

0/10

Monitoring services

Dealt with these guys for several years and then they jacked up the rates for me as an existing customer. $9.99 is not for long-term customers according to their customer service and so I cancelled when I was advised my new rate was $12.99. Nice to see a company try to take a 30% increase in a time of recession and not give additional value for services received. I found a local guy that matched their increased price to take over my system and he will also service it.

3 of 3 people found this review helpful.
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Company Response

The rate increase on 3rd year renewal is unfortunately a necessity in order to continue to deliver high quality service. We do send notification in writing so our customer has the option of renewing at the new rate or looking for another monitoring option. We also have a rate GUARANTEE at $9.99 for our seniors :). We are sorry to have lost your business but are happy you were able to find another option for you and your loved ones. Any questions please feel free to contact me directly, Mirella, Customer Service & Sales at 1-866-247-4999 or mirella@themonitoringcenter.com for assistance.

Previous versions of this review:

Bill from Toronto
Bill from Toronto
7 reviews Toronto, ON

First Review

1/10

Monitoring services

Dealt with these guys for several years and then they jacked up the rates for me as an existing customer. $9.99 is not for long-term customers according to their customer service and so I cancelled when I was advised my new rate was $12.99. Nice to see a company try to take a 30% increase in a time of recession and not give additional value for services received. I found a local guy that matched their increased price to take over my system and he will also service it.

3 of 3 people found this review helpful.
Was this review helpful?