The audit was fine but the inspector submitted a wrong mailing address to the government. The Ontario government had to contact us to send the rebate cheque to our home. Despite we informed Greensaver to ensure the right address be put on their file, after 3 months of the retro-fit inspection, we were told that they still got the wrong mailing address again and still have not got our rebate cheques from the government.
I have upgraded my rating because Kaitlin and Bill of Greensaver were very helpful to follow up the rebates with the government. I finally got the rebate cheque from the Federal Government, 4 months after the retrofit inspection.
I would have given a higher ranking to Greensaver if the original inspector had not made such a fundamental mistake in his filing with the government.