Sunnyside Window Cleaning

I had appointment for 12 noon. At 12:20 I called them as no one had shown up. The person who answered put me on hold and then told me they are running late and will be at my hose in an hour. I call back at 1:40. Same story. They finally showed up at 2:15.
They were nice enough to do the inside first as I had several things to do and was behind by over 2 hours. The job was completed and they seemed to do a good job.
I was very impressed that the owner called and was sincerely apologetic. I though that was very fair and excellent customer service. I would use the company again my self and would recommend to others.