Canadian Choice

I have ordered windows for two projects and have been very happy with the products and service each time. These windows are fantastic!
The first project was a small order and they did the installation. I had such a great experience with the sales rep, Joe, that reaching out to him for project #2 where we ordered replacement windows for an entire house before we were to sell it was a no brainer. Joe really knows his stuff and is great to deal with.
We picked these up from the warehouse/distribution centre and installed them (our contractor). This is a great option if you have access to trusted/skilled resources to do this work.
We had a couple of minor hiccups once the windows were ready to go but everything was handled in a very professional manner and exceeded my expectations. I would not hesitate calling on Joe should there renovations in our future.
The windows have completely transformed the exterior of this little house and add huge curb appeal. Everyone coming to the house, from the trades working on the interiors when we were renovating to friends and family visiting, have all commented on how great these windows look.

Our home is 80 years old and the original windows were showing their age (and letting in drafts). Joe from Canadian Choice did his assessment and made recommendations obviously based on a strong expertise in windows. We loved that he took the time to consider the unique character of our home. We were able to keep our original wood trim! Roman, the installer, and his team worked overtime in the cold, but did a beautiful job. Our home is warmer and our views are clearer. Definitely recommend.

Joe did my window and it was fantastic job. Really good work ethic and work

I have a 100 year old home with super cute windows and trim. But way too drafty I looked hard for a company that could give me windows that were not white frames , but provided frames to match the wooden interior. I got over 4 to 5 estimates though Canadian choice windows already replaced some my windows several years ago. When one of the companies saw their work they said why are you even bothering us? Why dont you just go with these people again? So I provided Joe with the quote and he matched it. They just replaced all my century window and it looks great. The installers were super polite, on time , professional, and very clean. They brought their own garbage receptacles, vacuums, drop sheets and offered to take off their shoes. You can trust them. A project manager showed up just to check out that everything was OK. Very attentive and proactive service, great service and product as well as competitive pricing. Highest recommendation.

absolutely love our new windows and door. Joe our sales rep was amazing to deal with. I highly recommend the company.

Highly recommended window and door company. Rep Joe came to my house and was extremely helpful and knowledgeable. He brought everything I needed to make my final decision making, answered every concern I had prior to install.
Installers were very professional and ensured I was content with the outcome.
Btw, Joe also contacted me personally the next day to ask how content I am with the experience and result.
Highly recommended company AND Canadian!!

Excellent customer service with exceptional delivery of goods. From start to finish I havent encountered any negative goods or services. Sales person Joe was very professional ,straightforward, friendly and honest. I have compared at least 5 different window companies. Joe was the best in terms of customer service and experience during product demonstration .He answered my questions with professional manner without any hesitation. He responded my calls and text messages promptly. I was very pleased with his service. This company is very lucky to have him ontheir side because he knows what he is doing. Once more thank you Joe for your service and excellent windows you provided to us. Installation team were excellent and very knowledgeable. End result is very nice and clean finish. Thanks to them as well.

Inna was our representative and Vladimir was our installer. They were both professional and friendly; Inna answered all the questions that we had and Vladimir installed all the windows efficiently and cleaned the site at the end of each day! We are EXTREMELY satisfied with their service, materials and installation! Definitely recommend!

From the start Joe gave us great ideas on what we could do to open up the house . He was always available to talk and replied to our messages within minutes . He was honest and gave us the best price out of 4 quotes . Vasily the crew lead and his team did a great job on the install . They were the best , professional , fast, reliable, clean. Customer service followed up on every step . I would highly recommend this company .

I purchased two patio doors in March 2024, costing approx. $13,500, with an initial installation timeframe of June-July. Due to shipping delays, this was pushed back multiple times until they were finally installed at the end of October 2024. When the doors were installed, I discovered large fingerprints and grease smudges on the inside of the glass insertsclearly a manufacturing issue, not a result of the installation.

After contacting customer service, I was told to send photos of the issue. The installer was sent back weeks later despite customer service being told that the issue was with the manufacturing, not the installation. A follow-up technician visited and took more photos, noting that the interior hand prints and smudges were visible from the opposite end of the room at a distance of approx. 14 feet. The subsequent response from Service was a refusal to resolve the issue, claiming that the defect was only visible from less than three feet away (as that was the distance the service technician required to be able to capture the prints electronically, using his cell phone).

After much back-and-forth, the service department offered to provide a quote for us to purchase new glass inserts. I suggested that they send a photographer to properly capture the smudges if they won't take the word of their own people, that the smudges are visible from 14 feet away (the warranty fine print specifies that 'defects' must be visible from less than 3 feet away), but this never happened. The response from customer service has been entirely unsatisfactoryconsistently pushing off resolution due to an ongoing "process" involving a mysterious manufacturer who is difficult to reach, especially around the holidays.

Despite being told by one of the owners that extra units were ordered due to high demand and shipping delays, and my suggestion that they swap out the inserts and then deal with the manufacturer at their leisure, we are told to allow 'the process' to unfold. The company has failed to make meaningful progress, leaving me extremely frustrated with the lack of resolution and transparency.

Its been nearly a year since I made the purchase, and I still have to deal with this issue. After trying to give them ample time to resolve the situation, I no longer feel comfortable recommending Canadian Choice. I hope this review helps others avoid similar frustration.

Jan 8, 2025 Update: I have reached out to the company multiple times, requesting that management or the owner(s) contact me to address this issue. The companys response, here on HomeStars, urging me to contact them appears insincere, seemingly more about saving face than providing actual customer support. Its clear that post-sales service is not a priority for them. Buyer beware.