ELECTRA FIX APPLIANCE REPAIR LTD.

Hi Mike,

Thank you for your review! We're so glad we could identify and fix the issue with your washer quickly. It’s always rewarding to help our customers avoid costly replacements. If you ever need assistance again, we’re here to help!

Kind Regards,
ElectraFix Appliance Repair

Hi Carl,

Thank you for sharing your experience! We're glad our technician was able to diagnose the issue and resolve it by replacing the control board. Your recommendation means a lot to us, and we're happy to have provided knowledgeable and reliable service.

Best Regards,
ElectraFix Appliance Repair

Hello,

Thank you for your kind review! We're glad our technician could quickly resolve the issue with your dishwasher. We appreciate your recommendation and are here if you ever need us again!

Kind Regards,
ElectraFix Appliance Repair

Dear Michael,

Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve felt throughout this process. At ElectraFix Appliance Repair, customer satisfaction is our top priority, and we regret not meeting your expectations.

We want to clarify a few points to ensure transparency and provide context. Throughout the process, our goal was to keep you informed about the timeline and the potential challenges we might face with your repair. We communicated to you that the parts required for your repair were determined based on the information provided to us by the supplier. As the direct contact with the manufacturer, they have advised us on the specific components that needed to be replaced to resolve the issue with your appliance. Our team informed you of the expected waiting time for parts. We understand that the delay caused significant inconvenience, especially during the warmer months, and we sincerely apologize for that. At the time of the appointment, the parts were, unfortunately, revealed to be incorrect. We have then contacted both the supplier and manufacturer and found that a different part was required. When our team contacted you to return with the part required, you decided to not continue with the services which we understood and do respect the decision to not wish to proceed.

Regarding the refund, we followed our standard policy, offering a partial refund for the parts, that you did not accept. Our intention in discussing the review was not to suppress your voice but to encourage a constructive conversation.

Customer satisfaction is at the core of our business, and we regret that this experience left you feeling otherwise. We take your concerns seriously and are using your feedback to improve our service and communication.

Best regards,
ElectraFix Appliance Repair

Hi,

We're truly sorry to hear about your experience and apologize for the inconvenience. Our technicians did their best, but unfortunately, more parts were needed than initially anticipated. We regret that despite installing a new heater and motherboard, the issue persisted.

We apologize for any confusion regarding the credit towards a new fridge and the delays you experienced. We understand your frustration and your decision to seek a solution elsewhere.

Your feedback is valuable to us, and we are committed to improving our services. If there's anything further we can do, please let us know.

Sincerely,
ElectraFix Appliance Repair

Thank you Elaine for your review. We appreciate your business and glad we repaired your fridge efficiently. Electrafix Appliance Repair

Hi Pavel. Thank you so much for taking the time to leave us a review. We are always here in case you need appliance repair and/or services. Sincerely, ElectraFix Appliance Repair

Hello,
Thank you for sharing your fabulous review! We are very happy to know that Zack was able to resolve the issue you had with your fridge. Thank you for reaching out to ElectraFix Appliance Repair. We look forward to helping you again in the future if you require any appliance repairs. Have a great day!

Hello,
We are very happy to know you are satisfied with our services. Its great to know Eddie assisted you quickly and efficiently. Thank you for sharing your feedback with us! We look forward to helping you again in the future if you require any appliance repairs!

Thank you so much for taking the time to share your positive experience with Electra Fix! We're thrilled to hear that you had a great service and that they were able to address your issue promptly. It's fantastic that the team acted swiftly and efficiently, providing you with a professional and polite technician. Your recommendation speaks volumes about their dedication to customer satisfaction. If you ever need assistance again, don't hesitate to reach out. We appreciate your feedback and look forward to serving you in the future!