All reviews (193)

Time came to finish our downtown Annex basement. ICY came recommended from a contractor friend of mine. Pleased to say that the work has been done on time and on budget. That you for a excellent job and let's work together again sometime.

We were in the middle of a landscaping project in our backyard (excavation and install of a new interlocking patio) when our landscaping crew uncovered a large crack in our foundation underneath our back door. We halted the project on a Thursday, called ICY Reno on a Friday and Igor and his crew were on site on Monday. Igor was professional, pleasant to deal with and incredibly responsive to our tight timeline and need for constant communication. The work was completed in two days and now we are just waiting for our landscaping company to get back to work! ICY Reno was a pleasure to work with, the crew was clean and courteous and the work was top-notch. Thank you Igor and team!

This is the third time we have hired Igor and his crew to waterproof our house without hesitation - we have been doing sections of the house as we can afford it in preparation for various landscaping and decking construction. I cannot say enough good things about this company and its crew - especially Valentine. They arrived early each day, worked hard through the day, and cleaned up at the end of each day. Igor is very knowledgeable about his profession and does not hesitate to answer any questions we had as well as explain how and why things are done the way they are. This time we had a section of our garage waterproofed which was in worse shape than we had anticipated. One entire layer of cinderblock had been deteriorated and it was likely that had we not done the work that the garage would have fallen within a year or two. The crew took the time to reinforce it with a concrete wall and we now feel much more confident about the shape of the garage and previous water problems in that area. Since this particular job has been done we have had many compliments about how the crew has left things and how well they compacted the soil - our landscape company has even asked for their number!! Igor is a great resource to have and we would not hesitate to recommend him to anyone!! Again - we cannot say enough good things!

I watched lots of videos online on how to correctly waterproof residential buildings. When ICY was performing work I was one of those homeowners who watch the workers to learn something and also see how it's done. I'm writting this review to tell people that ICY Reno are experts in theit field of work. The quality is excellent and Igor's price was very fair.

We contacted ICY RENO after we had found moisture damage in our basement. Igor arrived within a few days and gave us a quote on the spot, with a 25 yr. guarantee on the job. Igor seemed quite knowledgable and confident about the work that needed to be done, and shared with me some pictures of a job he was working on earlier that day. The day of the job Igor showed up with two other workers and worked hard through the day into the early evening in order to finish in the same day. Igor explained all the steps as they were being done, as well as the products he had chosen and why. I really appreciated (as did my neighbours) his creativity in ensuring that we would not have to disconnect our air conditioner and add another $500 for an a/c person to come out. The quality of his work, and the pricing makes Igor my top recommendation for this type of job! I have already recommended him to others and spoken very highly of his work.

We interviewed three under-pinners. Icy Reno was competitive but what sold us was Igor had done the work while the other two were sales guys. Igor knew how things would likely happen and gave us great suggestions. Shockingly they are exactly on budget (I always expect it to be 20%-30%). Everything was very professional. The team were polite and kept the area clean. Difficult neighbours had nothing to complain about!

As someone with little knowledge with the entire process of lowering the basement, Igor was able to direct me to other companies along the way such as engineers and surveyors. His workers were very dedicated and hard working during the entire process. My basement now with much more headroom looks like it has room to become a space that we can spend time in. Thank you, Igor and Icy Reno.

Great quality, efficient, and friendly service. Can't say enough good things about these guys. Started in November and finished exactly on schedule.

We had a great experience with Icy Reno & Igor's team and I couldn't recommend them more highly. We got a quote from Igor back in 2020 to underpin our basement, and didn't go ahead with it at the time because we couldn't face the disruption while working from home. Fast-forward to 2022 and we knew we weren't going to be going back to the office permanently, so I asked Igor to come back and go over the 2020 quote, assuming that prices would have increased. Surprisingly, the adjusted quote came in pretty similarly to the 2020 quote, so we got our drawings and permits sorted and they started work in April with a few week's notice. The team who worked at our house were outstanding: not only did they work incredibly hard every day on a job with limited access that required manual wheelbarrows down to street level, but they kept a clean worksite, they were sweet to our two year old who loved watching them work, and our neighbours kept commenting on how courteous and hardworking they were. Neighbour drama was our biggest concern during the work and the Icy Reno team completely alleviated our concerns. When we ran into unexpected issues, such as crumbling foundations, Igor quickly informed us of what was necessary to resolve the problems and he was direct in his opinions when we were maybe making an ill-thought out decision. We ended up with an excellent large window opening at his suggestion and adjusted our drawings to make better use of the space. Igor also was transparent when he thought that something wasn't worth spending money on - I appreciated this as he left the decisions with us but pointed out that certain things would just be money makers for him vs a sound investment! I'd hire Icy Reno again in a heartbeat. The job was finished in the initial time frame despite needing to do a few extra things to the foundations, and we've had other contractors in since who just don't compare to the Icy Reno guys in terms of their hard work and results.

ICY Reno did a 2 foot basement dig out underpinning job, structural steel, and interior waterproofing for us. They got the job done (amazingly) in 4 weeks, right on schedule, as promised. The costs were precisely as quoted. Igor kept us updated throughout the project and made excellent suggestions to make our basement better protected from water and plumbing issues. Igor and his team worked very hard and very long hours to meet the quick schedule. We highly recommend ICY Reno for any basement underpinning or waterproofing job. Thank you again Igor!