Fortress Windows & Doors
Fortress Windows & Doors
Rating: 5 out of 555357 reviews

All reviews (357)

  • Richard
    Rating: 5 out of 5
    Review left on 5 Jan 2013

    19 windows and a front door

    Executed the job in a full day. Showed up with an experienced team of guys and were in and out with no evidence that they were even there except for my great looking new windows and front door. Steve and Steve were very profession during the whole process from start (selling the job) to finish (installation of the job). They were both easy to contact over the phone regarding any questions I threw at them about the job at hand. I would recommend them and or do business with them again.
    (Updated on 21 Jan 2025)

    Answer from pro:

    We respect peoples' time Richard and know it is a common yet professional courtesy to show up on time. Your job was a little more complicated than most but because Steve McCue is a master craftsman wi…
    Reply created 10 May 2014
  • HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2018

    Entry door

    Steve installed an entry door for our new home few years ago. Last week I called Steve about an issue with the three point locking mechanism because it has some kind of malfuntion. Steve came by immediately and accessed the problem. He told me what the problem is and promtly called the manufacturer to 6.com for a new lock. When the lock arrived to him two days later Steve came by again to install. He even lubricate the door hinges for me. Now that is what I call great service. I would recommend Steve and Fortress Windows and Doors simply because they really look after their customers.
    (Updated on 21 Jan 2025)

    Answer from pro:

    Hi Terry, Thank you for taking the time to write a review. It is very important for people to know that we are a company that truly value our clients and will always be here to service our products if…
    Reply created 6 Apr 2018
  • HomeOwner
    Rating: 5 out of 5
    Review left on 26 Feb 2014

    Windows doors and porch enclosure

    Great price and exceptional service complete professionalism from start to finish had all windows replaced (26) and New porch enclosure with double doors to make our house into a beautiful home again thanks again Steve for great price and amazing service
    (Updated on 21 Jan 2025)

    Answer from pro:

    Hi David. I know it can be scary for the consumer to sign a contract for $23,000 and hope they chose the right company to supply and install their windows and doors. We have extremely high standards a…
    Reply created 27 Feb 2014
  • Customer of Fortress Windows & Doors
    Rating: 5 out of 5
    Review left on 1 Jun 2024

    Job well done!

    Install the sliding patio door and change window glass. Two Steves responded kindly and efficiently. Max worked hard and did beautiful jobs. Thank you all!
    (Updated on 21 Jan 2025)

    Answer from pro:

    Hello Ping, thank you for your kind words. Your project presented some interesting issues with rotting wood but we rose to the challenge and made it good as new again. Your new sliding patio door and …
    Reply created 4 Jun 2024
  • Mike Delplavignano
    Rating: 5 out of 5
    Review left on 16 Jan 2025

    Amazing communication and workmanship!

    Steve and his team know what they're doing! They're prices are very fair and reasonable and they showed up on time and completed the job above expectations in the expected time and cost. You can't go wrong using them!
  • HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2024

    Patio door & windows

    I had 6 windows, patio door & aluminum capping done in Aug. The work was done on time. Very pleased with the quality of the products and installation. I want to thank Steve who never pressured me & helped with replacement of 2 old screens and crank. I especially want to thank Max for an excellent job in the capping and installation. He is a master craftsman & hard worker. Highly recommend!

    Answer from pro:

    Hello and thank you for your review. We know that once the job is completed and paid for, our clients are under no obligation to write a review so we want to acknowledge ALL of our clients who have ta…
    Reply created 5 Dec 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2024

    Basement Egress Window

    Steve and crew did an amazing job. Very professional and friendly. Job done in one day! Thanks Steve!

    Answer from pro:

    Hello SP and thank you for your review. At Fortress Windows & Doors Inc we always follow local code to make sure your window and opening meet the legal requirements for a true egress window. If there …
    Reply created 19 Nov 2024
  • HomeOwner
    Rating: 3 out of 5
    Review left on 12 Nov 2024

    Window and door

    The manufacturer that Fortress uses does not do quality control before sending the items out. On the day of installation for my storm door and window I was informed that when the Fortress installers went to pick the two items up they discovered that the window frame was scratched. It would be repainted and be ready the next week. As the door installation progressed they discovered that they did not have all the hardware needed. They went to get it and returned that day to complete that part of the work. I noticed after they had left that the handle was scratched. I notified Fortress and when they came to install the window they put in a new handle. I paid them and later discovered that I could not open the storm door window. The owner of the company came the same day that I called and tried to fix it but it still was very difficult to open. He said that they would have to get a technician to look at it from the manufacturer. A week later I had not heard from anyone. I contacted the person who had come to check the problem who now told me that someone else was in charge of contacting the manufacturer. I waited two more days and contacted Fortress again. As soon as he heard my name he hung up. I left a message and have not heard back. The door and window look good they fixed my original problem and left me with another since they appear to have no intention of fixing it.

    Answer from pro:

    Hi France, thank you for expressing your frustration, this helps us to fill in any gaps that may be in the "chain of command". if someone hung up on you, I do apologize and can say that this was purel…
    Reply created 14 Nov 2024
  • PAUL BRODY
    Rating: 5 out of 5
    Review left on 13 Oct 2024

    Window replacement

    If you are looking for someone to do windows and doors; look no further. I have dealt with Fortress for years and have always been a satisfied customer. They recently replaced some windows in my home and once again were excellent. They are real professionals who provide prompt, efficient communication and are skilled, polite and leave the job site clean. The quality of their product is very good and I would have no hesitation in recommending them. Thank you to Steve, Richard and Andy. You guys are great!

    Answer from pro:

    Hello Paul and thank you for your awesome review. It takes a great team to build a successful business and each member of the team has to have a servants heart. We come to serve our customers with res…
    Reply created 19 Oct 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2024

    Install new larger front door

    Steve and Rich and Andy did an excellent job putting in the new door. They were efficient and cleaned up after the job. They went the extra distance to ensure the job was completed correctly and that we were happy. We would absolutely recommend Fortress Window and Door to all our family and friends and neighbors

    Answer from pro:

    Hello Colleen and thank you for your review. We are so excited to have one more customer who is glad they choose Fortress Windows & Doors Inc to do their window and door project!. We appreciate your b…
    Reply created 12 Oct 2024