Pool Craft

Swimming Pools, Spas & Hot Tubs
Richmond Hill ON L4C 9W6
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98%

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Reviews for Pool Craft

Average customer rating:
9.8 10 (164 reviews)

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Darcy
Darcy
1 review Whitchurch-Stouffville, ON
10/10

Quality equipment, knowledge and reliable service

As a relatively new pool and hot tub owner, I am very glad Pool Craft was recommended to me early on as a great one stop shop for any of my equipment replacement requirements and ongoing pool and hot tub service needs. Their team is very knowledgeable and helpful in making recommendations for chemical treatments and products upgrades for improved efficiency and performance. They helped me improve performance in my existing and aging set up by installing a more efficient pump and cartridge filter. I would not hesitate to recommend Pool Craft as a very reliable company and staff for all your pool and hot tub service needs.

Approximate cost of services:
$3,000.00
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Company Response

Hi Darcy,

Thank you very much for the opportunity to work with you and guide you through pool and spa operations.
We're very fortunate to have such a knowledgeable team. Looking forward to supporting you on an ongoing basis.

Sincerely,
The Pool Craft Team

Private User
Private User
Private User reviews Newmarket, ON
10/10

Great service, great people!

These guys were awesome, they were so competent, so friendly, and they provided great service.

Approximate cost of services:
$150.00
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Company Response

Thank you so much for your kind words!

Tony
Tony
2 reviews Aurora, ON
10/10

Pool Construction Clean up and Regular Maintenancce

It is with great pride that I recommend Pool Craft, and a huge shout out to Bobby, Service Manager. I called Pool Craft to save my pool from a reckless contractor who used my pool as a slop sink while installing patio pavers in my backyard and around my pool. Bobby came in, assessed the situation and suggested the best course of action to clean my pool and get it back to pristine condition. It took a while but that's because the pool was in such a poor condition after the contractor left it with chunks of concrete and a lot of mortar in the pool. The restoration of the pool included a new heater and a new filter; the filter was damaged due to the amount of sludge/mortar in the water. Bobby was helping every step of the way, his crews from the pool cleaning, equipment installation and pool cover installation, were great, even Jim came out from Pool Craft to personally put in my pool stairs. All the staff at Pool Craft that helped me with my backyard pool to bring it back to life are upstanding, well knowledgeable, polite, friendly and a pleasure to deal with.
Thank you Pool Craft
Tony from Aurora

Approximate cost of services:
$10,000.00
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Company Response

Hi Tony!

Thank you so much for the kind words. We're very appreciative of the opportunity to rectify your pool issues and look forward to working together on an ongoing basis.

All the best,

The Pool Craft Team

John in Etobicoke
John in Etobicoke
3 reviews Etobicoke, ON
10/10

Pool construction and landscaping

Everyone at Poolcraft from design to pool construction to landscaping and pool start up teams were professional and efficient. The project was completed on time because of the hardworking teams at Poolcraft. Thank you Poolcraft for making our backyard project a great success.

Approximate cost of services:
$200,000.00
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Company Response

Hi John,

Thank you for the shoutout to all involved. We thoroughly enjoyed working with you. So happy you're up and running for the long weekend.

Enjoy !

The Pool Craft Team

Private User
Private User
1 review Richmond Hill, ON
10/10

Water behind liner

Called Jason he had his crew there in time. Polite, knowledgeable and professional. Great work!

Approximate cost of services:
$500.00
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Company Response

Hi Vince

Shout out to the service team for the quick turnaround. Glad you're up and running again. Enjoy !!

The Pool Craft Team

Magic Windows
Magic Windows
2 reviews Newmarket, ON
10/10

In ground pool redo and new fence

Pool Craft filled in the deep end, made any necessary repairs of the walls, new cement on the bottom and a new liner. All in a very timely manner, and all of our precious landscaping left intact.

Approximate cost of services:
$25,000.00
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Company Response

Thank you so much for the opportunity to renovate your pool and modify your deep end. It looks amazing and the liner fits so well

The Pool Craft Team

Private User
Private User
Private User reviews North York, ON
10/10

Thrilled with our Decision

We wanted to do an entire backyard renovation including a pool.
we interviewed 3 of the top rated Pool companies with a long history and great reputation.
We hired Poolcraft and we are so happy we did!!
From the design to the professionalism and transparency offered by Rick the sales Manager we settled on everything and proceeded.
Each and every individual who touched this project was top class at their craft and the best in their individual area of expertise.
The attention to detail, constant follow up and communication, this company was a pleasure to work with.
When they said they would do something it was done. We never had to chase anyone or follow up with anything. They stuck to their word the entire time.
The project finished on time and on budget.
The after sales service has been outstanding and we would highly recommend using Poolcraft if you are thinking about creating your own backyard oasis.
Landscaping, hardscape, wood working and pool build/install. A true one stop shop.
Thank you Poolcraft, our family and friends are enjoying every minute.

Approximate cost of services:
$400.00
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Company Response

Hi BJ and Jen
Thank you so much for the opportunity to build your backyard oasis! It's truly incredible. Looking forward to working with you guys and providing service for many years to come.

All the best

The Pool Craft Team

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Oustanding service

Had our pool heater replaced. Overall, great experience working with Pool Craft.
They are quick to reply. Meagan is knowledgeable and friendly and quick to respond to product related questions. Would highly recommend them.

Approximate cost of services:
$5,500.00
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Company Response

Thank you so much for the thoughtful review and kind words. You will enjoy your new heater for many years.

All the best

The Pool Craft Team

Martin
Martin
1 review Newmarket, ON
10/10

Newmarket Project

For my 2nd spring opening I had some issues with my connections around the salt cell from my closing the system the previous winter. Sent an email to Poolcraft on a Sunday afternoon and they responded Sunday evening that they would have someone out the next day. Ian showed up mid morning with the parts and tools to make a pipe repair. Whilst there we discovered that there was damage to another fitting to which he was able to take apart and rebuild there on the spot. One or both of these issues may have been my fault due to closing errors but there was no arguing about it, he just fixed it. Very impressed with Poolcraft's professional service.

Approximate cost of services:
$0.00
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Company Response

Hi Martin

Thank you for sharing your experience with us. We pride ourself on our after care service. Glad we were able to handle your issue quickly and get you up and running.

The Pool Craft Team

Ken J
Ken J
1 review Richmond Hill, ON
10/10

Outstanding job on our Backyard pool, deck, BBQ server area and hot tub

We hired Poolcraft in early summer 2019 to renovate our backyard and put in a pool, deck, BBQ server and hot tub. After several quotes and a few designs from other pool installers and landscape companies we decided on Poolcraft based on testimonials from friends and families who had used their services and had recommended them based on their quality of work, professionalism and attention to detail. We were not disappointed. Although they were definitely not the cheapest option, their work speaks for itself. 5 years later our backyard continues to entice and delight our family and guests as an idyllic place to relax. From their amazingly detailed and thorough design work to helping us find the finishes we didnt know we wanted but loved their team was great. Thanks to Rick, Chris and the rest of the team for an outstanding job. Price creep was definitely an issue but often it was us who wanted to add a little bit more to the project. With Poolcraft you will get your moneys worth and a backyard that will impress you and your guests for years to come. Their after sales service has been great as well - a little slow during the pandemic but that was to be expected. 5 Stars!

Approximate cost of services:
$250,000.00
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Company Response

Thank you Ken !!

It was a pleasure to build a gorgeous backyard for you and your family to enjoy.

We certainly appreciate the business and the ongoing support through our service department.

Thank you again for everything.

The Pool Craft Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

Pool Craft specializes in all aspects of backyard planning from initial design to construction. We put a priority on building long-term relationships that extend far beyond the project itself. Whether you’re looking to have a new pool installed, an existing pool renovated or you want to build the backyard of your dreams with landscaping and carpentry, Pool Craft and our subsidiaries; Stone Craft and Timber Craft, are here to help every step of the way.

The Pool Craft service division offers: pool openings and closings, weekly maintenance, water testing, pool leak detection, equipment repair and replacement, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in-ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
https://poolcraft.ca/
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.