Buyer beware! We purchased a fridge from the St Clair location. The salesman called to ensure the fridge was in stock before we purchased, and gave us a delivery date of July 4/15 in the morning. We received a call at dinner on July 3 to say the fridge was not actually in stock and they had no idea when it would arrive. We went to the store to cancel our order, since they only had one fridge our size and we needed to buy one ASAP from elsewhere, and they refused to cancel the order. Read the fine print - the bill says that they can delay delivery, and that if you want to cancel they will charge you 20%! The salesman who originally helped us was suddenly very unhelpful. I had to call the owner at the Markham location (Rameesh?) who was actually very nice, but didn't call back when promised. The store's phone line went to voice mail for a whole day, and the voice mail box was full. It was finally determined that the fridge would not be available until the middle of August, and I was able to demand a full refund - after a great deal of stress and time spent. If you read the fine print on your bill you would not buy anything from this store.
- Approximate cost of services:
- $1,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?