Marvelous Touch Cleaning

House & Apartment Cleaning
Toronto ON M4J 3C9
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Kat Kat 1414 from Toronto
Kat Kat 1414 from Toronto
3 reviews Toronto, ON
3/10

House cleaning

We have been using this company to clean our house regularly. At first they were very good and thorough. Over time the quality and attention to detail has slipped, our house is not getting cleaned properly. In addition the communication is not professional: I have to remind them of the appointment date every time (and they don't confirm back so we are often left wondering whether or not they will show up) and then they don't show up on time either. For example, we always say first thing in the morning so we can let them in before work- they arrive at 11-11:30am. In addition we are finding our surfaces have been deteriorated by the use of bleach and harsh treatment and we remind them each time not to -- for example marble surfaces are etched & scratched, wooden surfaces have chemical stains. I will be looking for another cleaning company to take over the services provided by Marva & her team.

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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