Romaniuk Heating And Air Conditioning

Heating & Air Conditioning
Red Deer AB T4N 1C2
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HomeStars  >  Electricians in Eckville  >  Romaniuk Heating And Air Conditioning  >  Charged Extra and Did not communicate
Private User
Private User
Private User reviews Edmonton, AB
3/10

Charged Extra and Did not communicate

My furnace had a blower motor quit during the -30 degree weather. I called and they booked me in for the following day with a 4pm to 8pm. I called twice for updates within the window and each time was on hold for 10min while the person talked to the dispatcher to get information. I text the number twice and got 0 response. They finally showed up at 1040pm and confirmed the diagnosis I received from ATCO. The repairman said "you should have called during the weekdays and business hours as there is a $200 extra charge to go get the part (even though it was already confirmed what was wrong). I did advise him that I DID in fact call during the week and the charge should not be applied. The no extra charges/emergency charges is inaccurate as they reworded it by using the above noted additional charge for call out to get a part so this is against their promise. They just charge using different words to bring people in. Its been 1 week since I received my repair that cost over $1300 for a blower motor and I still have not received an invoice yet. Nobody is returning calls and there is no email to write to them with. Poor customer service

Approximate cost of services:
$1,300.00
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Company Response

We are truly sorry for the negative experience you had with our team. We appreciate your feedback and want to make this right. We will be reaching out to you directly to discuss your concerns, please watch for a call from us. In the meantime, if you have anything else you would like to go over, please call us at (825) 535-5794. Thank you!