Basement Builders

Basement Renovation
Calgary AB T3R 1L5
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Reviews for Basement Builders

Average customer rating:
9.9 10 (196 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Basement development

I was very happy with the development of my basement. They communicated clearly with me and responded to my questions very quickly. Iverall, excellent customer service was provided. The finished product looks fantastic and I would recommend Basement Builders as a reno company.

Approximate cost of services:
$41,000.00
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Company Response

Thank you so much for the review ! We appreciate it

Private User
Private User
Private User reviews Calgary, AB
10/10

Basement

Basement with one bedroom, entertainment room and 4 pc bathroom. Very satisfied. Quality work and completed within time frame.

Approximate cost of services:
$40,000.00
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Company Response

Thank you so much for the awesome review

Private User
Private User
Private User reviews Calgary, AB
10/10

Excellent Job

Excellent and easy to deal with. They did a very nice job with our basement. What minor things came up during the process were communicated and dealt with properly. They also put back the shelving unit that had to be removed for the spray foam. Thanks again nice job.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for the review !

Private User
Private User
Private User reviews Calgary, AB
10/10

Basement building

I Got great service, from the quotes to material selection and suppervison of construction. They have profesional contractors

Approximate cost of services:
$53,000.00
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Company Response

Thank you so much for the review!

Lee in Calgary
Lee in Calgary
2 reviews Calgary, AB
10/10

Basement renovation

We had a full basement renovation done by Basement Builders. From the first meeting with Don till we started moving furniture in, it was a great experience. They completed work within the expected time (3 months start to finish) and Murray and the team were really great. Would definitely recommend - if I ever have another basement to finish I will use them again!

Approximate cost of services:
$70,000.00
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Company Response

Thank you for the awesome review !

Naveed in Spruce Grove
Naveed in Spruce Grove
2 reviews Calgary, AB
10/10

Great experience with The Basement Builders

We had a great experience in developing our basement with The Basement Builders. When developing a basement, the process of planning, designing and execution can be quite overwhelming but the team at Basement Builders have a very structured process, which provided us the ease of mind and made this a very positive experience. From the initial meeting with Don to help us realize our vision, to the design selections with Kristina, project management by Murray and quality inspection by Chauntel, their whole team is very professional, responsive and customer focused. The on-site contractors themselves did a great job and mostly all were professional and respectful in their conduct. From cost and budget standpoint, we found them to be reasonably priced and delivered on schedule. We are very pleased with our basement and would highly recommend The Basement Builders if you are looking for quality product.

Approximate cost of services:
$58,000.00
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Company Response

Thank you for the awesome review!

Shannon in Calgary
Shannon in Calgary
2 reviews Calgary, AB
10/10

Basement Development

The Basement Builders team exceeded my expectations for my basement project. From the initial consultation to the finished product, they have been nothing but thorough, professional, friendly and helpful. My basement has turned out beautifully and my kids and I are beyond excited to enjoy this new space in our home. Thank you to Don, Murray, Brian and everyone at Basement Builders for such an easy, enjoyable and stress-free process of making my basement dreams come true.

Approximate cost of services:
$50,000.00
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Company Response

Thank you so much for the review.

Private User
Private User
Private User reviews Calgary, AB
10/10

Basement Renovation

We wanted a space that allowed for a work from home office, and guest bedroom along with an additional living space. Basement builders was detailed, helped us stay within budget with a friendly design and was able to provide advice on specifics that led me to believe they were experts. Everything was done on time, and the contractors they had working with them were amazing. I would recommend them to anyone

Approximate cost of services:
$50,000.00
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Company Response

Thank you so much for the review.

Mike M
Mike M
1 review Calgary, AB
10/10

Great basement, great company

Overall this was a great experience, weve worked with contractors before on renovations throughout our home but this was such an great experience. We had a very fast estimate and floorplan that was very detailed and easy to understand. We were paired with a designer that made the process easy & enjoyable. Construction started on-time and progressed consistently, the basement was kept clean and tidy throughout construction. Our Basement renovation was completed on-time and right on budget and we couldn't be happier with the result. I strongly recommended Basement Builders!

Approximate cost of services:
$58,000.00
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Company Response

Thank you so much for the review! We truly appreciate it

KatW
KatW
1 review Calgary, AB
8/10

Edited May 30

Updated May 30 - Ben, one of the co-owners from the basement builders reached out to us after our initial review. He was originally unaware of the issues we had when our project was being completed as his business partner was involved in our reno. He listened to the issues that we had and worked with us to complete the laundry room cabinets we had wanted originally. We really appreciate his involvement in getting our basement finished. The tradesperson who came in to complete the cabinetry was great and fast. If our initial experience with basement builders would have been simlair to this second phase we would have given them a 10 to start with.

We reached out to basement builders and three other companies for quotes on finishing our basement. The basement builders came in the middle price wise. They originally verbally quoted us around 8 weeks in April 2023. We shopped around for a new house and not finding one decided in October 2023 to finish our basement using the Basement Builders. At the time of us recontacting them they did not say their timelines had changed. We have a small house and wanted to move our laundry room downstairs to make more room upstairs. They started Oct 21, 2023. No different timeline was communicated to us until we met with the designer to pick the finishes. She said it would be after Christmas due to the millwork timeline. My husband reached out to Murray and he said that yes their timelines had changed closer to 12-14 weeks but he figured 3rd week of January they would be done. We continued to see very little progress. They would send a tradesperson who would do a few hours of work one to two days a week. Yes sometimes there is only three hours of work and then a day needs to go by before they can do the next step but there would be days and days between steps. We reached out to Murray with our concerns about the timeline and he just said it was up to construction. We reached out to the owner, Mathew, and only received a curt response that he would tell his people about our concerns. It was becoming very evident that our basement was small and a very low priority.
When we first communicated to them that we wanted the laundry put downstairs my husband was told by the salesperson sure they could do that but not to worry about the cabinets, that it would be faster to do that later. They ended up building a bulkhead where the cabinets would go and then offering a solution of putting in two small 12in cupboards that would cost an extra $4000. This is outrageous. I went to the lighting store to pick the flush mount lights for the basement. I wasn't told that any of the lights had to be a certain size. The flush mount I ended up picking for the laundry area was unable to be installed as they had put a heat vent directly beside the light fixture. They swapped out with one from the stairs because it was to big. The lights sat in our basement not installed for two months with no thought. Once they were installed I got an email from Kristina saying that they swapped the lights. I told her and Murray I was not happy about their solution and neither responded to me. When we met with Kristina it was initially a positive experience but the tile we picked out for the shower ended up being ridiculously expensive for a bathroom basement. She was unable at the time of selections to give us the prices of anything that would be upgrades. When we said we didn't want to go ahead with that tile and I would like to try and find a different one it was impossible to find a time to meet with her again. I have a job to go to and she was on vacation or was never able to meet me on my schedule. She left one tile option at the tile store for me to look at and basically I was on my own after that if I didn't like it.
We already had a bedroom in our basement and wanted it to match the rest of the basement so we had said we would have them take out the flooring that was in it and put carpet to match the rest of the basement. They forgot to order the carpet. Murray said that he would give us a quote on getting baseboards in this room and forgot. They did end up giving us the baseboards for free which was ok.
Once it came time to do the finishing touches things kept going wrong and extending the project more and more weeks. They broke a tile on the bathroom floor then wrecked two more tiles fixing the first broken one. They didn't put caulking originally around the shower in the bathroom. The paint looked terrible in most places especially in the corners. They kept sending people back to do these small touch ups but two or three things would be touched up at a time then we would have to wait days to a week for more touch ups to happen. At the end of the day this project was not finished until Feb 28. They ended up taking 18 weeks to finish a 600 sq ft basement.
Until the construction manager, Brian got involved and started completing some of the small things himself it was painful.

The lack of planning and communication was insulting.

Approximate cost of services:
$55,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Basement Builders

Basement Builders is a local company that specializes in basement development & renovations in Calgary and it’s surrounding areas. We have over 15 years' experience in home renovations, basement construction and development. Customer satisfaction and quality of build is our number one priority, and our status as the #1 basement development contractors in Calgary is because we never leave a job until our customer is 100% satisfied.

CATEGORIES
Basement Renovation
PRODUCTS
Basement Renovation, Basement Development, Bathroom Renovation, Framing, Electrical, Permits, Drywall, Paint, Finishings
SERVICES
Basement Development Renovations Basement Design Legal Suites Egress Windows
WEBSITE
http://www.thebasementbuilders.ca
YEAR ESTABLISHED
15
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Financing or Staggered
MEMBERSHIPS
Baeumler Approved, CHBA, Renomark, BBB, Sawdac
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 Year Warranty
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