GTA DIRECT WINDOWS & DOORS INC.

Improper installation of a larger new window costs us additional $5800. After inspection by our structural engineer, we were warned that the new window was not installed properly using wrong support (LVL and lentil), therefore, the second floor was at the risk of sinking and collapsing. LVL and Lintel used were significantly under weighed. GTA Direct Window and Doors didnt accept to pay to fix the problem.

GTA Direct Windows & Doors is a small family-owned company. No issues or concerns will be addressed after installation. Decisions and plans are made based on NO technical knowledge and no support available after the window is installed.
The new window initially cost us 11K but it was installed against the code underestimating the weight of the second floor. Wrong size LVL and lentil were installed (both significantly under weighed). After inspection by our structural engineer, I sent all the information to Alex but he held us responsible to pay for the proper re-installation of the window.
Alex asked for another $1,600 if we wanted the window to be re-installed properly using the right supports. When the installer came, he refused to follow the engineers plan unless for more money. We ended up paying $5800 extra to the installer. This wouldve been only a few hundreds more if Alex had done this right first time.
Alex did not accept any responsibility for the wrong installation of the new window. He blamed us for everything, and he did not compensate any part of re-installation we paid.

His lack of knowledge, professionalism and honesty is not acceptable.

Got an assortment of new windows from GTA Direct, instead of their competitors, for these main reasons:

- Very quick timeline from quote to installation
- Relatively inexpensive
- Many great online review ratings

Review after installation:

- The owner, Alex, responds very promptly to messages
- Alex took the time to answer all of my questions, as this was my first window installation. He also personally came by my home once the job was finished and showed me how to operate and maintain my new windows.
- The installers were respectful and cleaned up very well for themselves once they were done.

TL;DR:
- Quick turnaround time
- Inexpensive
- Great reviews
- Good communication
- Clean team

I was highly satisfied with GTA Direct. The staff demonstrated exceptional knowledge, organizational skills, and effective communication. Their suggestions were invaluable, and they managed time efficiently, ensuring I was highly satisfied with GTA Direct. The staff demonstrated exceptional knowledge, organizational skills, and effective communication. Their suggestions were invaluable, and they managed time efficiently, ensuring a smooth experience.

My wife and I decided it was time to replace our front door and back sliding door. After tons of research and realizing we were looking at atleast $15k to $20k, a friend told us about her service and price from GTA Doors and Windows. We went to look at the front and back doors she had installed by GTA and we were sold right then and there. We contacted Alex. He replied within a half hour. Alex and his crew at GTA Doors were awesome right from the beginning. The 2 crew members arrived on time and started working immediately. They were friendly and focused. I am completely satisfied with the quality of their work. They were fast yet not rushed. There were very clean and efficient. I have referred GTA Doors and Windows to a friend of mine and happy to say he has contracted his work to Alex. Word of mouth goes a long way.! Cheers to Alex and his crew.

My experience with GTS Direct, Alex and the installation team have been amazing. Alex and the whole team were lovely to work with, Alex specifically is so personable and made the process easy and simple. True professionals and I highly recommend this company for your doors and windows.

I recently had the pleasure of working with Alex @ GTA DIRECT WINDOWS & DOORS INC for a particularly challenging project involving the replacement of a cracked window at my property. This was no ordinary task, as the window was 20 years old and had custom dimensions that required meticulous attention to detail.

The project entailed upgrading from a single to a double window setup, which was a specific request from my tenant. The team at GTA DIRECT WINDOWS & DOORS INC demonstrated exceptional skill and dedication throughout the process. They maintained open lines of communication, frequently updating me and clearly explaining the complexities involved. One of the major challenges was attempting to replace just the window pane initially and then finding a suitable color match for the aged window, which they handled with utmost professionalism.

The work was completed on schedule, and the craftsmanship was evident in the quality of the finished installation. My tenant was thrilled with the outcome, and I am deeply appreciative of the hard work and expertise exhibited by the team.

Thank you Alex @ GTA DIRECT WINDOWS & DOORS INC, for your excellent service and for going above and beyond to meet our needs. Your dedication to quality and customer satisfaction is truly commendable. I highly recommend their services to anyone in need of window and door installations.

We recently replaced 5 big windows with GTA Direct and we were super happy throughout the entire process. We had gotten quotes from other companies but they tried to sell us stuff we didn't need (e.g. triple pane glass, replacing windows that didn't need replacing, etc.). Alex at GTA Direct was really honest with us and helped us make good decisions for our house. We really trusted him. The installers were very professional - they did an excellent job and left our house super clean. Our house was immediately much warmer and the new windows look great. We're so happy we chose GTA Direct and would absolutely recommend them to others.

We replaced our drafty double doors with a new extra wide door and a sidelite from GTA Direct in the fall of 2023. We knew what we wanted and got a few quotes but chose GTA Direct because in addition to being reasonably priced, they were professional/respectful, great communicators and patient as I had one last quote lined up. Both Alex the salesperson/owner and Alex the installer were wonderful to work with. We've received many compliments about the new door and recommended them to many friends.

This company has done my front door. They did it professionally and precisely. Their main highlight was their communication skills. They kept me informed throughout the process. The installation took 5-6 hours. Very hard working people.

I called them about 2 months ago to provide me with a consultation regarding my entrance door. Alex was very professional and informed of my 2 choices. I ended up choosing a fiberglass door with a multipoint lock. The installation was terrific. Despite the cold weather, they finished it in the same day. Side note: returning client