Elite Appliance Service - Ottawa

Work order number - 548972
We purchased a brand new LG fridge from The Brick in Kanata. The compressor was very noisy and we called Brick to report when they guided us to connect with the manufacturer LG directly. LG received our complaint and sent a technician from Elite Appliance to root cause and address the noisy compressor. The technician did a fabulous job in remediating the issue in a very professional and timely fashion. Highly recommend Elite Appliance Services to all.
Work order number - 548972

Elite Appliance Service was contacted to replace a damaged fridge door that was still under warranty. Communication was fast and efficient and installation with their service technician was great. I cannot comment on pricing as it was covered by appliance warranty. I would recommend this company for appliance servicing.

Wo. 545908
No. 871862680

RNN240509080499
Elite Appliance Service provided exceptional repair service for my less-than-a-month-old stacking LG washer dryer. Their professionalism was evident from the moment they arrived, and they swiftly resolved the issue, allowing me to resume using my appliances without delay. I highly recommend their services for anyone in need of prompt and reliable appliance repairs.

Great friendly service. Needed new bosch oven element, and it was installed quickly and cleanly.

work order number :547092

Tech was super knowledgeable and friendly. Communication was great, loved that they gave the time window days/week in advance and then a 15 minute away text.
Service ticket 545857

work order number :546625
I had a Samsung dishwasher issue where the rubber had randomly come apart from the bottom section... I called in warranty yesterday and they sent someone in today which was extremely quick!

The technician who came in was extremely knowledgeable, and reached out to his colleagues for any questions. Spent about 1-2 hours to fix it, make a report and finish the job off....

Would definitely recommend their services.

Work order: 544515

Honestly a simple repair. Elite contacted me, ordered the parts before the technician was scheduled. Alex came on time, repaired the leak, and left. It was very simple and quick. I would recommend them.

Both Elite and LG get top marks for their warranty service. They collaborated to source the parts and complete the installation in the most efficient manner.

work order number :543716 , professional tech, took care of the issue and did a follow up the next week to make sure everything was ok. Highly recommend them.

Elite serviced our ice maker, oven and range under warranty in several different appointments. They were easy to communicate with and to set up a convenient appointment.

However, from this point on the experience was not so great. For each appointment, they use a text confirmation service that doesn't seem to work...we never received these texts but instead received a phone call informing us that because they hadn't received a response to our text, our appointment was cancelled. In each case, I then had to call in, wait in the phone queue for 10-15 minutes, only to confirm the appointment that I'd set with a customer service rep just the day or two before! This happened for 3 different appointments, even though there was a note in my file for them to call and never to text. This wasted so much of my time!

In general the techs were friendly and knowledgeable but the tech servicing an issue with our range made some error when putting it back together and we started getting new electrical issues every once in awhile that required us to reset the breaker...not a great experience overall.