Provincial Smart Home Services

Heating & Air Conditioning
Toronto ON M1H 2V6
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Heating & Air Conditioning
Provincial Smart Home Services
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75%

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Reviews for Provincial Smart Home Services

Average customer rating:
7.9 10 (371 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Attic

Jashan and Ibrahim did a great job, they were quick and efficient.
Very pleases with the service provided.

Approximate cost of services:
$2,500.00
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Company Response

Thank you so much for taking the time to leave this review, we appreciate your business!
- Provincial Smart Home Services

Private User
Private User
Private User reviews Kitchener, ON
0/10

Service

Really very very bad customer service. Before purchasing the product they will be our back and once sold they dont even care of the clients. They promise to give bill credits and they dont keep their word. Mainly Khadija who is billing department manager, call you when left a bad review to negotiate and remove the comment. But then after there will be no response or reply, need to call them everyday and they keep on saying the same answer as we will make a note and forward to billing department about your issue and no one will call you. My issue is been addressing from 6-7 months and there is no resolution yet.

I definitely never ever refer these guys for anyone. And get worst experience like me.

Approximate cost of services:
$17,000.00
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Private User
Private User
Private User reviews St. Thomas, ON
0/10

Dishonest

This company was supposed to replace the water heater with a tankless plus several other systems installed. They didn't cancel Relience and pay offany other costs involved. They did not and now Relience is coming after me. I have since found out that Provincial Smart Home has done this to a lot of clients. They also fixed a leaking humidifier by completely disconnecting the water. Do yourself a favor and stay far away from this company

Approximate cost of services:
$40,000.00
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Company Response

Dear private user, please provide us your name and email address so we can contact you to address the issue directly, plus follow thru on the humidifier.

Mixed review but do not recommend
Mixed review but do not recommend
1 review Thorold, ON
1/10

Mixed Review

Months after hot water tank buyback not completed and poor follow up by Provincial Smart Home

Approximate cost of services:
$20,000.00
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Company Response

Dear mixed review, please provide us your email address so we can contact you to address the issue directly, plus follow thru on the buyout.

Robert in Ingersoll
Robert in Ingersoll
2 reviews Kitchener, ON
0/10

Stay away from loans

Do not trust this loan company for any HVAC or utilities needs. Stay away. They will promise everything without stating the truth. Watch out. If it's too good to be true, it's usually bad for you!

Approximate cost of services:
$15,000.00
2 of 2 people found this review helpful.
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Company Response

Hi Robert, please provide us your number or email so our Customer Relations Specialist, Khadija can contact you directly. We offer a buyout program, and we'll strive to explain your options better if you allow us to contact you.
Provincial Smart Home Services

dr sudhir moorti
dr sudhir moorti
1 review Ottawa, ON
0/10

home improvements like tankless water heater camera etc

most pathetic service ,never trust them for anything they say on phone.
they will promise heaven but don't belive.my experience with them 100 of phone calls and e mails still no clear response.

Approximate cost of services:
$19,000.00
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Company Response

Dear Dr. Moorti, our customer relations specialist Khadija will be calling you directly, we're extremely sorry for your experience, and Khadija will make sure your installation is looked after.

Roger in Grimsby
Roger in Grimsby
0 reviews Grimsby, ON
0/10

rebates,service and phoe calls

Tankless water heater and insulation in January/23. have made many phone calls since [about 20-25] with promises of a return call The return call has never happened. From our last call the are using a call center. Has anyone visited their office?

Approximate cost of services:
$1,300,000.00
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Company Response

Hi Roger,
We're very sorry for the experience you've had so far.
We'll have Shae, our Head of Customer Relations call you directly to deal with your tankless water heater issue.
Provincial Smart Home Services

Justyna
Justyna
1 review Mono, ON
10/10

Great and efficient installation and technicians

My husband and I had a fantastic experience with the technicians that came to install our security system, attic insulation and furnace as well as HEPA filter. They were kind, efficient, knowledgeable, experienced, and helpful. I recommend them to anyone who would like to update and modernize their home. Thank you to Thomas, Andre and Juan for all their help!

Justyna and Andreas

Approximate cost of services:
$25,000.00
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Company Response

Hi Justyna, thank you so very much for the 10-star rating! We certainly pride ourselves on having the best technicians in the business be part of the Provincial family.
We'll pass on your kind words.
Once more, thank you
Your Provincial Smart Home Service team

Ali in Saint-hyacinthe
Ali in Saint-hyacinthe
0 reviews Vaughan, ON
0/10

Rebate ???????

I got thankless water heater, Air Circulation and heating unit. When I called 2nd time for service no one came, and they told me, no technician responding to our call. House was freezing. My newborn grandson was home. I called private company and got fixed. Suddenly a month ago, I got a call from this company and they asked me to remove my previous negative comments, because they getting audit. I told them my problems and asked them where is my 2500 rebate. Person told me I am authorizing your refund immediately, and you will have within 2 weeks. He also asked me to provide receipt of 400 repair I got it done privately. But I couldn't find the receipt and I told him. It's OK. No worries, I am more concern about my rebate. Till today still waiting.
2 weeks ago got another call from company supervisor and she asked me, am I satisfied with services, because company getting audit, I told her what happened, she asked me person name, who I spoke to, I gave her hisname. Moment later he called, I reminded him about where is my cheque you promised, he goes what cheque, I reminded him our conversation, he said ohhh yes, let me call you back, since that no call or cheque.

Approximate cost of services:
$400.00
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Company Response

Dear Ali, we're very sorry for the experience so far.
Shae, our customer relations manager will be reaching out to you directly to resolve this matter
Very best,
Your Provincial Smart Home Services team

Private User
Private User
Private User reviews St. Catharines, ON
8/10

Smart home service /watertank , hepa filter, insulation

Very happy with the fast efficient service. Very pleased and happy with our home now

Approximate cost of services:
$0.00
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Company Response

Thank you for the review. Great to hear!!
A happy home is absolutely the best a home can be.
Your Provincial Smart Home Services team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Provincial Smart Home Services

Provincial Smart Home offers smart home automation and smart home comfort solutions with a focus on how to live smart and how to live comfortably. Our team comprises home heating and cooling, air quality, hot water heater, water treatment, electrical, and smart home technicians to provide a quick and easy installation experience in upgrading or servicing your home. We pride ourselves on helping you bring more value to your home with energy-efficient solutions and smart home automation products such as Google Nest (we're a Nest Pro Elite installer), Ring (an Amazon company) and Ecobee. Call Provincial Smart Home Services today at 1-877-376-7589

CATEGORIES
Heating & Air Conditioning and Renewable Energy
PRODUCTS
- Furnace - Heat Pump - Air Conditioner - Water Heater - HEPA filters - Water Filtration - Reverse Osmosis
SERVICES
- Heating - Cooling - Air Quality - Water treatment
BRANDS
Google Nest, Amazon Ring, Lennox, Ecobee, Bosch, LG, Carrier, Goodman, Navien, KeepRite, Ducane, ElectroAir, Arlo,
SPECIALITIES
- Heat Pump - Furnace - Air Conditioner - Water Heater - Water Filtration - Air Quality
WEBSITE
https://provincialsmarthome.com/
YEAR ESTABLISHED
2018
NUMBER OF EMPLOYEES
120
PAYMENT METHOD
Credit, Debit, Buy Now Pay Later, Financing
LICENSES
TSSA
LIABILITY INSURANCE
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 years
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