Renewal By Andersen Of Greater Toronto

Salesman was top notch missed his first appointment but made the 2nd one and offered a $125 discount off to a good start. Product we needed was discussed and one was picked out. A small deposit made. He explained how the whole process would work in regards to notification of how the widow was progressing through the system. We received a email stating the order had been processed and that we would get a 1 month notice on deliver (never happened) then the next stage would be the company would contact us when it got to 2 weeks to come to a mutual installation date again that never happened. A Project mgr was assigned to our case he came took 1 measurement and collected more money basically a useless position should of just sent the salesman who had already taken measurement so this was just a accelerated payment plan. So I hear a knock at the door yesterday and who is it the installation team. So no notice no texts. But apparently the project manager called my house phone got no answer left a message that the installation team would arrive in 45 mins Do not know why they called the house phone as I had indicated I wanted my cell number to be the main contact number. The window and the installers were top notch and were very clean did the install in a very short time cleaned up explained everything to our satisfaction. They left I sent 2 emails to the company complaining about this installation coming with no advance warning so far crickets no replies to date. I have to provide my complete credit card information on a paper and I made enquiries as to what happens to that piece of paper that leaves me open to fraud by anyone getting a hold of this information again crickets no one returned my emails to assure me what was done with that paper. So company appears to be great at selling you a good quality product but after that terrible and I certainly cannot recommend this company and will not use them again for any future window replacements

The Renewal by Andersen doors we put in last fall were creaky. I called and they sent Jose who immediately knew what the issue was. He promptly addressed the issue and doors work perfectly now. They needed adjusting after the winter. The handle also was wiggling. He replaced it no problem. He was very friendly and courteous. Told us if any other problems to call him back directly. He is very knowledgeable and competent. He is a great service technician! I would highly recommend him! Thanks Jose! Ps no cost warranted doors.

Jose & Jaro did a great job installing my new front door. They were professional, courteous, and efficient.

Jose did a great job fixing something that was broken when the window was installed...even fixed my screen door that wasn't closing properly! Excellent service person.

One of panels was cracked, Jose came to replace it. Service was excellent, extremely polite and courteous. Definitely recommend.

Tishas and Jose response quickly and enthusiasm. Jose is professional, skilled and considerate, he explained the whose process before starting and checked all was done well after finishing. Very satisfied!

I had Jose come to my home on behalf of Renewal by Andersen, he was replacing a door for me. Jose showed up on time, was very friendly and took the time to explain everything to me as he went. I was very impressed with how quick but efficient he was, making sure every little detail was taken care of. Thank you very much Jose, it is greatly appreciated!

I recently hired Renewal by Andersen to replace my front door. From start to finish, the process was seamless and professional.
First and foremost, the customer service was exemplary. From the initial consultation to the final installation, the team at Renewal by Andersen demonstrated a high level of expertise and commitment to customer satisfaction. They patiently listened to my preferences and provided valuable insights, helping me choose the right front door.
The technicians arrived promptly at the scheduled time and worked diligently to ensure every aspect of the installation was done correctly. They paid careful attention to even the smallest details, ensuring that the door was properly sealed and functioning smoothly.
I was pleasantly surprised by the efficiency of the installation process. The team completed the job in a timely manner without compromising on quality. They also made sure to clean up after themselves.
Overall, I would recommend Renewal by Andersen for anyone in need of front door installation services. Their professionalism, expertise, and dedication to customer satisfaction truly set them apart. .

Jacob and Jarrel fixed the alignment of my patio door. They replaced the lock and the screen door. They were excellent I will definitely recommend them

Becka and his team arrived on time and installed very quickly. Excellent products and superb service and installation. Very timely and great service