Unfortunately MANCUSO has not honoured their warranty. We had the driveway paved and curbs installed in May 2007. After one winter, the driveway was heaving and we have called many, many times to get this repaired under their warranty program. Our calls have yet to get any results. I strongly recommend that anyone considering using this company hold back full payment until warranty is expired as clearly they do not respect their clients enough to fulfill repair work needed due to their own sub standard installation. Too bad, I thought after reviewing HomeStars that Mancuso would deliver. THEY DID NOT!!!!
- Approximate cost of services:
- $2,200.00
- Company Response
It is unfortunate that this client feels that way.
We offer a 1 year warranty on any work performed. This work was performed in May of 2007 and we were not contacted Until the end of May 2008, when their warranty already expired. But although it was expired, we still honoured their warranty and repaired their driveway.
I have attempted to contact these clients on several occassions to have their comment ammended or at least provide a follow-up to no avail.