Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

84%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Brock Doors & Windows Ltd.

Average customer rating:
9 10 (2807 reviews)

Sort by

Wendy in Mississauga
Wendy in Mississauga
1 review Mississauga, ON
0/10

Replacement Window

Terrible company to deal with especially since they were acquired and fired all the staff. I have not had a resolution to a defective window installation despite repeated attempts to resolve this issue for the past YEAR. The window is paid in full. The window leaks with water pooling on the inside ledge. Save yourself aggravation. I do not recommend Brock. I will have to go to Better Business Bureau to get this resolved.

Approximate cost of services:
$5,000.00
Was this review helpful?
Rob in Toronto
Rob in Toronto
0 reviews Oshawa, ON
0/10

Horrible Customer Service/Leaky windows

First install of four windows was great. No complaints. Bought 5 more windows. 2 have been leaking, 1 consistently every time it rains. They have been out here a few times to fix. Windows still leaking.
Horrible customer service. Cant get anyone on the phone. They never answer. No response to my email.
Raining heavy today, I have gone through 5 towels drying up their mess. Lifetime warranty?!?! . Stand behind your product or close up shop!!!

Approximate cost of services:
$15,000.00
Was this review helpful?
Maggie Fry
Maggie Fry
4 reviews Brampton, ON
10/10

Front Door Installation

Recently had my new front door installed & couldn't be more pleased. Although it took some time to get here, the quality of materials was worth the wait! Egor and his Team did an amazing job installing. Looks beautiful!! So happy with the choices Bill recommended for door and hardware.
As a long time customer, Brock Windows and Doors never disappoint.

Approximate cost of services:
$5,800.00
Was this review helpful?
Company Response

Maggie, thank you for the glowing feedback on your experience with our team. We appreciate you entrusting Brock with your home improvement projects and look forward to working with you again!

James Kilgour
James Kilgour
1 review Ajax, ON
10/10

Windows

Attention to detail and client focused made this experience so worth the investment. No sales pressure - very open and transparent - we thought it would be months and it turned out to be weeks -

I highly recommend this company and windows to anyone who is in the market for a great product and outstanding service

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

James, thank you for sharing your exceptional experience with us. We appreciate your recommendation immensely, and are thrilled to see you had an excellent experience from beginning to completion.

Private User
Private User
Private User reviews Ajax, ON
10/10

Amazing service and workmanship

We had a new exterior door put in. Everything from sales to installation was fantastic. Vern is a great salesperson who was very patient with us while we picked out styles and colours over the course of a few weeks, and was not pushing the sale at all. IT was great to be in control of the process. Also, they had all the sample swatches in stock so it was great to be able to compare against our exterior brick and indoor trim. When the installation time came (which was actually ahead of the estimated lead time), everything was super smooth. The installers were very considerate of the existing trim and took time to put it back on carefully and with great detail. The exterior door itself was put in perfectly and took as long as was told to me it would take. We would definitely use Brock again and recommend them to others.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thank you for choosing Brock Doors & Windows for your recent entry door replacement project! We are thrilled to see you had an exceptional experience with our entire team – we look forward to working with you again on any of your future window and door needs.

Private User
Private User
Private User reviews Oshawa, ON
10/10

Windows and Doors

We had such a great experience with this company! The sales rep that came to our home was so helpful, and did not pressure us at all like other companies tried to. The installers were professional, and our windows and doors look amazing! We couldnt be happier and we definitely recommend them!

Approximate cost of services:
$43,000.00
Was this review helpful?
Company Response

Thank you for providing us with this lovely feedback. We're so happy to hear you had a no-pressure experience from beginning to completion. Home renovations can be a daunting undertaking, and it's exceptionally important to us that our clients feel informed and at ease with the process from end-to-end. We appreciate your recommendation immensely!

paul
paul
2 reviews Leaskdale, ON
0/10

Worst Customer service

Absolutely the worst warranty and customer service, I wish I wouldve listened to all the reviews. Theyll fight as hard as they can to get paid and then youre left to wonder when, how, where???? Ive been emailing them for over a month with no response. The last guy that was here was telling me how terrible things are at the company, do I recommend???? Strong hell no!!!!!!!

Approximate cost of services:
$40,000.00
Was this review helpful?
Company Response

Paul, we understand your service appointment was scheduled for December 18. We apologize for any delays you encountered while awaiting your service appointment, as customer satisfaction is incredibly important to us. Should you have any additional questions that we can assist you with, please feel free to call us at 1-800-449-3808.

Private User
Private User
Private User reviews Whitby, ON
10/10

Window Replacement

We had an excellent experience with Brock Windows and Doors! Very professional and our entire house of windows was replaced in 2 days. The windows look beautiful!

Approximate cost of services:
$40,000.00
Was this review helpful?
Company Response

Thank you for providing us with this lovely feedback. We are so happy to hear you had an excellent experience with our team and that you're loving your new windows! We appreciate your review immensely.

Private User
Private User
Private User reviews Brampton, ON
10/10

Professional Workmanship

From quotation to installation every step was professional and well communicated. The window and door are of great quality and i wouldnt hesitate to call them for more windows in the future.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thank you for providing us with this 10-star feedback! We are thrilled to hear you had an exceptional experience with our team from consultation to installation. The team at Brock looks forward to the opportunity of working with you again.

Lrecalis  in Whitby
Lrecalis in Whitby
2 reviews Whitby, ON
0/10

Warranty issue

In April of 2022 we reached out to Brock Windows and Doors with regards to an issue with our sliding glass doors. The inside panel has built in blinds, which had shifted and creating marks in the inside of the glass. The blinds have taken the glazing off the glass. The doors were still under warranty at the time we reach out. Several weeks later a tech came to inspect the doors and agreed it was a warranty issue and the door needed to be replaced. After numerous phone calls and emails to Kimberly Beare Project Coordinator, which were either not responded to,or the same response that they were checking in with the manufacturer. It was not until something was posted on social media that they took my inquiry seriously and I received a response in March 2023, which they booked a tech to come out on March 27th,2023 with a replacement door. The tech showed up with the door, but was having issues with the installation of the door as it was not lining up. The coupler was taken off the old door and he tried putting in on the new door, in the process of this it was broken. The door was still not lining up and was not shutting without some effort.

On April 13,2023 another tech came out to look at the door and noted on his report the coupler on both the old door and new door was damaged by the previous installer and on inspection of the new door it was noted the panel was made wrong it was crooked. A new door had to be ordered.

We received an email from Kimberly on July 2nd 2023 saying they were working with the manufacture and would get back to us soon, the next email I received was on July 7th saying the new panel is being shipped and could we book an install date, I explained we were heading to the cottage and so I wanted to book something for early September.

We then noticed that the other panel was also showing damage to the glazing and the blinds had broken inside, we were not able to open or close those blinds. An email was sent to Kimberly on July 15th 2023, she did not get back to us until July 28th asking for pictures, these along with a video were sent and Kimberly did acknowledge receipt of these.

After we returned from the cottage I sent her an email letting her know we are back and could we please book an install date and I was asking for updates in regards to the other panel. This is where all communication STOPPED.

We have tried emailing several times and now when I call Kimberly my calls are forwarded to another employee who refused to put me in contact with her.

We have since found the email address of the Director of Operations, Olena Kotykowa. I emailed both Kimberly and Olena on October 4th and have not received any response. My husband has tried reaching out to Olena on Linkedin and again no response, also to note we have emailed Kimberly several times between July 28th 2023 to today.

Approximate cost of services:
$3,400.00
Was this review helpful?
Company Response

Mrs. Recalis, we understand how frustrating this has been for you. We have been working in collaboration with our previous manufacturer to expedite this request to ensure your concerns are addressed to your full satisfaction since we initially touched base back in March. Unfortunately, we do not have control over their production times and we have encountered some difficulties along the way as you are aware. Our team will be touching base with you to provide an update on your service and our rectification plan.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors & Windows Ltd.

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Windows & Doors, TruBilt Door Systems
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.