Toronto Steam N Clean

Carpet & Rug Cleaning & Repairing
Toronto ON M5E 1W7
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92%

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Reviews for Toronto Steam N Clean

Average customer rating:
9.6 10 (192 reviews)

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Jon C in Toronto
Jon C in Toronto
6 reviews Toronto, ON
10/10

Great crew, excellent service

Super responsive to my request, and very easy scheduling. Was very happy with the service provided on site, and the customer service was excellent when I had questions.

Thanks a bunch, I would highly recommend and will use again :)

Approximate cost of services:
$360.00
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Company Response

Thanks for taking the time to review us, we appreciate and look forward to working with you again.

Ann
Ann
3 reviews Vaughan, ON
10/10

Patio furniture and carpets

John and Harris arrived on time and worked tirelessly on patio cushions that had remained outside through some bad weather. The entire set looks almost new. A few guests have mentioned our new patio set and were shocked when we told them it was the same old set. Kind of embarrassing we took so long do get this done but now we know for the future. I will happily refer steam n clean to friends and family.

Approximate cost of services:
$550.00
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Company Response

Thanks for taking the time to review us, we appreciate it and look forward to working with you again soon.

Private User
Private User
Private User reviews Toronto, ON
2/10

Didn’t clean my rug and wouldn’t refund

I had two newly purchased secondhand Persians rugs sent to them for cleaning. When the rugs were returned, the larger 10x13’ rug was obviously still dirty. Handling it, I got dust all over my hands and arms (I’m very allergic to dust, that’s why I sent the rugs for cleaning). Dirt was in the air and grit gathered on the top of my baseboards. My condo is brand new and I just moved into it, no dirt existed in this room until the rug was installed.

I contacted their office and showed photos and pictures of the dirty rug. They offered the rug be cleaned again. I’m a very busy person and it took me weeks to find a the time in the first place to have the large rug removed and then reinstalled (it’s in a room with lots of heavy antique furniture on top of it).

I had hired handymen to take the rug out of my condo and put it back in as Stean n Cean would not enter my condo because of Covid. I would have to hire more labourers to move the furniture and rug again for cleaning. At this point the cost of labour would outweigh the cleaning service.

After saying I would prefer a refund the office ghosted me and stopped replying to my emails. So in the end, this business took my money and my rug, gave it a ride around town in their van and returned it to me filthy. Their website says %100 satisfaction guarantee so I thought I was safe. I was misled thinking this company had a professional reputation.

Approximate cost of services:
$500.00
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Company Response

Thanks for taking the time to leave us a review and we're sorry you had a bad experience.

Both of your rugs were cleaned professionally and I assure were not given "a ride around town" without any cleaning. We wouldn't have cleaned 1 rug and not the other. All rugs go through two wash cycles and are assessed before being bagged for delivery. You contacted us days after delivery with your complaint and our assistant offered to have the rug picked up again and cleaned to your satisfaction at no additional charge. You requested our drivers to come in to roll the rug but due to our covid-19 policy we were unable to fulfill your request and you instead demanded a refund or to have our drivers come in after the policy had changed. As we have no plans on changing that policy in the near future we could not agree as this could be many months from the initial service date.

Private User
Private User
Private User reviews Toronto, ON
10/10

Patio cushions

Highly recommend! Very responsive with online correspondence and timely, professional and super results when cleaning our outdoor patio cushions on-site. Had not been cleaned in quite a while and came out terrific.

CL - Toronto

Approximate cost of services:
$360.00
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Company Response

Thanks for taking the time to review us, we appreciate it and look forward to working with you again!

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Job!

Toronto Steam and Clean staff provided excellent service. They not only cleaned my carpets but also addressed my minor concern was in a professional and timely manner. I highly recommend them.

Approximate cost of services:
$300.00
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Company Response

Thanks for taking the time to review us, we appreciate it!

Private User
Private User
Private User reviews Toronto, ON
10/10

Terrific

A large, deep pile area rug in my daughter's bedroom needed an emergency clean after one of our dogs did his business. Toronto Steam N Clean was the first to respond to the enquiries I sent out. Fast pickup. Fast service. Quick return. Carpet is perfect. We're sending them more carpets! Very happy and impressed.

Approximate cost of services:
$16,000.00
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Company Response

Thanks for taking the time to review us. We appreciate it and look forward to working with you again soon!

Kevin
Kevin
6 reviews Vaughan, ON
10/10

Excellent!

Toronto Steam n Clean showed up on time and did a great job cleaning our carpets and rugs. I would Highly recommend Toronto Steam n Clean to anyone and everyone.

Approximate cost of services:
$400.00
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Company Response

Thank you for the kind words. We look forward to working with you again!

Private User
Private User
Private User reviews Toronto, ON
8/10

clean area rug

I hired them to clean a badly stained area rug. They cleaned it twice because they weren't satisfied after first cleaning. They then contacted me to suggest additional services at an added cost. I declined the additional service. The carpet came back much cleaner though some stains remained. However, we never expected that all the stains could be removed.

Approximate cost of services:
$350.00
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Company Response

Thanks for leaving us a review, we appreciate it!

We try our best to remove spots and stains through our normal cleaning process, however, as you can probably imagine not all stains will come out. For the ones that don't, we do offer a stain correction and repair services if available at an additional cost.

We hope to work with you again soon, Thank you!

Sarah S
Sarah S
4 reviews Toronto, ON
10/10

Carpet steam clean

Great job! The team was prompt and efficient, and was able to clean a few unknown stains from my carpets. Definitely saved me a lot of money by not having to replace the carpet!
Scheduling the cleaning was super easy as well. Thanks to everyone. Would definitely recommend and use again.

Approximate cost of services:
$225.00
1 of 1 people found this review helpful.
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Company Response

Thanks for taking the time to review us. We appreciate the kind words and look forward to working with you again soon!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Sofa steam cleaning

What a great company, super professional from the initial booking to the cleaning to the follow up. Never had expected this level of service but am glad I found these guys. We have a huge sectional in our basement that has seen its fair share of spills. John and his helper were friendly and did a great job at making our couch look almost new. I have signed up for the annual service.

Approximate cost of services:
$500.00
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Company Response

Thanks for the feedback, we appreciate it and look forward to working with you again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Steam N Clean

For over two decades Toronto Steam n Clean has been providing quality services to residential and commercial clients of all types. Our experience and attention to detail is the reason we are chosen by organizations of all sizes in both the private and public sectors.

We’re able to guarantee satisfaction because we use top-level machinery and employees to make sure you get great results. Our company won’t leave your home or business until we’re assured you’re entirely satisfied. We have been in the business of putting smiles on our clients’ faces for over 20 years. Let us put a smile on yours today!

CATEGORIES
Carpet & Rug Cleaning & Repairing and Fire & Water Damage Restoration
SERVICES
Carpet Cleaning, Area Rug Cleaning, Upholstery Cleaning, Air Duct Cleaning, Flood Restoration, Commercial Cleaning,
STYLES
Hot Water Extraction (Steam Cleaning)
SPECIALITIES
Spot and Stain Removal, Pet Hair and Odour Removal
WEBSITE
http://www.torontosteamnclean.ca
YEAR ESTABLISHED
1995
NUMBER OF EMPLOYEES
7
RETURN POLICY
100 % Satisfaction Guarantee - We will return to job and RE-DO as necessary until you are satisfied
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, E-Transfer
LICENSES
IICRC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
199
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
24 Hour Satisfaction Guarantee
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