We requested a quote for a custom wood window with two panes, a right and left, the right pane being a push out. We recieved a quote and my husband called to pay for it. The window we received was vinyl with top and bottom panes, push out on the top. The managers at the company refuse to speak with us and the sales representative called to yell at us and hang up. He will not return our calls.
- Approximate cost of services:
- $448.00
- Company Response
Hi Erin,
Thank you for your feedback. We here at A1 Windows take pride our customer service. We have been supplying aluminum and vinyl windows for 25 years. Our vinyl are code and NAFS compliant.
In reviewing your feedback we see that the confirmation of your order clearly states the material (vinyl), size and configuration. Also, it was sent to email when you confirmed so you should have a copy of it for your records.
Our management team would be happy you review the order with you at your convenience.