A.A. Waters & Brookes Ltd.

The first visit we had from AA Waters and Brookes was from a knowledgeable engineer, he seemed great. We decided what we wanted and authorized them to proceed. After that we never heard from him again, install was done by a completely separate group, and not as agreed. Several frustrating calls to office and miscommunications later it was complete, but since then poor customer service with our winterization visits have made us decide to stop working with them. Too many frustrating experiences, and feeling like they just don't listen to what the client wants.