We had a problem with an intermittent foul odour in one of our bathrooms. We put in an online service request and were contacted the next day over the phone by Greg. I explained the situation and he tried ti troubleshoot things over the phone. He was upfront that he wasn't sure they would be able to find anything, but I asked for a service call nonetheless.
Jorge showed up with a colleague at the appointed time and were professional in every way. Unfortunately the day they came the odour wasn't really noticeable (of course...). They asked questions, looked and things and tried a few simple things. I had originally asked to have the seal on the toilet changed, but they felt very strongly after looking everything over that it wasn't the toilet and this would be a waste of money.
They tried cleaning the pipes of the sink to see if there was a build-up accounting for the smell. Should the smell recur, they advised me to contact them again and hopefully they could come when it was more noticeable.
In the end the visit fee was reasonable and no unnecessary work was performed, which is the most important thing in my mind. They even left a mostly empty can of the cleaner they used to try to fix the problem again if that was the cause. This was also much appreciated.
I can't say enough about the professional approach taken by this company in my limited dealings with them. I have no complaints whatsoever. I knew going in that there may not be a clear explanation found for the odour, so them not finding anything was hardly a shock.
I would highly recommend this company again, and if issues come up in the future, I'll be sure to ask them to come look at it.
