Aetna Pest Control Ltd

I can't say enough glowing things about Aetna, from the initial calls to the inspections to the eventual treatments.

Having always lived in the west end of Toronto, I was definitely in for a rude awakening buying a home in East York that had never been inspected or treated for termites. In fact, I had no idea what to be looking for and what the signs were. While in the process of gutting the house, I discovered that my kitchen, master bedroom and back addition had been a veritable buffet for both carpenter ants and termites.

The team at Aetna (Dick, Liz, Marie, Al, Suli) are amazing! First off, Liz and Marie are the best two points of contact whenever calling Aetna -- they're kind, knowledgeable and flexible. In the process of my renovations, they managed to schedule all my treatments around what my contractor's crew was doing, and even accommodated some very short notice requests. I appreciated that I could schedule my termite treatment in stages that accommodated what work was being done on my house at any given time.

The crew that Aetna sent out -- Rob and Suli (termites) and Al (carpenter ants) -- were phenomenal. Suli, in particular, is an impressive young man. When I arrived home to find him and Rob already at work in my basement, he took the time to explain the treatment process to me, the kinds of chemicals that were being used, and what to watch out for to minimize the potential for return pest offenders. We walked around the perimeter of the house together, noting where wood-to-soil contact had to be broken, and what else to watch out for. Suli is extremely knowledgeable and obviously takes great pride in his work. He and Rob were kind and courteous.

Though nobody is ever thrilled to find their home a hotbed of unwanted insect invaders, I'm confident that I got the Cadillac of treatment with Aetna and appreciate their impeccable customer service. Thanks, guys!