An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
When I asked Denise McCormack of Air Treatment / ClimateCare to check the sub-par performance of our Coleman furnace (that was installed by another contractor), she immediately observed that the furnace was not at fault; it had been improperly installed.
Denise promptly called the representative at York Johnson Controls who, without hesitation, took measures to correcting the situation created by another contractor.
Consequently, I now have a reliable furnace thanks to the professionalism and integrity of Denise McCormack, her Air Treatment / ClimateCare team and the responsiveness of the people at York Johnson Controls.
- Company Response
Dear Alex, We really appreciate that you took the time to review us and thank you very much for your kind words. It has certainly been our pleasure!