Aire One Heating & Cooling Kw

Heating & Air Conditioning
1069 Victoria St. N. Kitchener ON N2B 3C7
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Heating & Air Conditioning
Aire One Heating & Cooling Kw
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94%

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Reviews for Aire One Heating & Cooling Kw

Average customer rating:
9.6 10 (1104 reviews)

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K. Little
K. Little
0 reviews Kitchener, ON
0/10

Sold an A/C We Didn't Need

It is unfortunate that I have to write this review and I do not do it lightly. While it seems like most of the technicians and staff at Aire One are truly honest people, the company's unwillingness to acknowledge their mistakes has cost us a single-income family in the middle of a stressful move an unnecessary $4,000. Other potential clients need to be aware.

We first called Aire One in late May about water leaking from our furnace when the A/C was turned on. At the time I suggested that the problem may be the drain line, a cracked drain pan, or the condensation pump. The technician performed his own diagnostics and noted that it was low pressure in the coolant line and a very dirty A/C coil that was causing the leak. He suggested two options: clean the coil and recharge the coolant or replace the A/C. Since we were in the middle of moving and on a small, fixed income, we decided to do the cheaper option and paid to have the coil cleaned and coolant recharged.

When a (different) technician arrived to clean the coil/recharge the coolant he let us know that due to the age of the A/C the coolant could not be recharged and the whole A/C unit had to be replaced. He did not try to clean the coil to see if this fixed the pressures and the water leak. He did not even suggest this. He gave us no other options and did not even begin the cleaning.

Since it was presented as the *only option* we went ahead with gathering quotes for a new A/C. When I spoke to Adam, the rep. who provided the A/C quotes, I let him know that I was worried something was overlooked. Both verbally and in writing, I specifically mentioned a clogged drain line, cracked drain pan, or condensation pump as possibly causing the leak. I asked him, before having the A/C replaced, if those had been checked. I explained to Adam that we were moving, economically strapped, and wanted to spend only as little as necessary.

We were moving and had to provide a working A/C for our home's buyers.

Adam assured me that all of these areas had been checked and were noted in the first technician's report. Several times in discussions with Adam I asked to see the technician's report. In hindsight, we shouldn't have moved ahead with ANYTHING before seeing the report but I trusted Adam.

With Adam's assurance that the technician had checked these areas it was in the report, he said and with assurances that a full A/C replacement was the only option (as the second technician AND Adam assured us) we bit the bullet and spent $4,000 we did not have.

Never in the process was it suggested that the original repair could still be attempted. Despite the original technician suggesting a cleaning/recharging, the second technician insisted it was too old to recharge the coolant and, therefore, no repair whatsoever could be attempted. It had to be replaced. It was the only option.

The A/C was replaced and on the very first hot day, upon turning the A/C on, the leak from the furnace was back. In the exact same places. The exact same leak we had witnessed earlier which prompted our original call.

When Aire One dispatched a technician the next day he quickly found a clog in the drain line, cleared it, and the A/C has not leaked since.

When I was finally able to see the original technician's report only provided to me after formally filing a BBB complaint it does not contain ANY mention of checking the drain line, the drain pan, or the condensation pump as I requested AND as I was assured had been before jumping to the conclusion that the complete A/C must be replaced.

In the end, a single-income family, in difficult economic times, in the middle of a move, despite all requests to spend as little as possible, and with all assurances (in writing, for goodness sake) that everything I asked had been checked, were sold an expensive A/C unit that we did not need because we were told it was the only solution and falsely told that everything I asked about had been checked. It hadn't.

Approximate cost of services:
$4,000.00
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Chris in Toronto
Chris in Toronto
0 reviews Toronto, ON
10/10

Dave C from Aire One

Dave C did an amazing job servicing / repairing our air conditioning unit. He was informative, and took his time to explain the cause and how we can prevent it moving forward.

Approximate cost of services:
$450.00
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Private User
Private User
Private User reviews Newmarket, ON
10/10

Ac furnace install

Bill and Pat were awesome, very professional, knowledgeable and helpful. Will recommend Aire One to anyone needed hvac work

Approximate cost of services:
$12,000.00
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Great service
Great service
0 reviews Kitchener, ON
10/10

Furnace and air conditioner

Austin was a great sales person. No pressure and we asked him to give us something in our ballpark and he did. Awesome to deal with. The technicians, installers, Bill and Pat were also great. They were very respectful and a pleasure to deal with. They made it a great day. Thank you for your services.

Approximate cost of services:
$7,500.00
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Arthur
Arthur
0 reviews Kitchener, ON
10/10

Ac maintance

Eric did a great job. You can see he loves his job. Hes welcome anytime in this house

Approximate cost of services:
$18.00
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Private User
Private User
Private User reviews Milton, ON
10/10

A/C service

A/C stopped workingI did all the usual stuff to check it, including the breaker..we were hot in this house for 24 hours, then called for repair. The ladies that took my calls were all professional and polite. They had a technician here within hours. He was very courteous, professional, and knowledgeable. Ya, so it turns out that it was the breaker smh. I was so apologetic because thats obviously something I should have seen. He was so gracious and definitely made an effort to not make me seem like a moron lol.
Nice guy, great service, would Definitely recommend them!

Approximate cost of services:
$120.00
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Private User
Private User
Private User reviews London, ON
10/10

Professional and Friendly

The employee we got was Dave C and he was very knowledgeable and friendly. He did an amazing job and was always able to answer any questions we had.

Approximate cost of services:
$40.00
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Richard D
Richard D
0 reviews Guelph, ON
10/10

Full home set up

Awesome service and professionalism, from Jose and Alex. Timely installation and made sure that I was comfortable with all they had done and was confident in using and caring for the new products.

Approximate cost of services:
$13,000.00
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Ewen in Sudbury
Ewen in Sudbury
0 reviews Sudbury, ON
10/10

HVAC Maintenance

The gentleman from AIRE One, Dave C. was very helpful and right on time to help us out. Dave was pleasant to speak with and made the whole process seamless.

Approximate cost of services:
$15.00
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AM
AM
0 reviews Tavistock, ON
8/10

Heat pump installation

Andy, Gavin, and Eric did a very thorough installation. They worked steadily till the job was complete, and cleaned up after themselves very well.

Approximate cost of services:
$21,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aire One Heating & Cooling Kw

Aire One was established in the late 1980's by a group of professionals with experience in the Heating & Cooling business and has since grown to become one of the leaders in the residential HVAC industry.

All our technicians (over 30 gas techs work for Aire One in the tri-city area) are gas authority certified and are qualified refrigeration techs. Due to exceptional quality and professional service, Aire One has been growing at an unprecedented rate.

Public Recognition:

Aire One has won several awards from recognized leaders of the industry for their achievements and exceptional loyal and dedicated customer service such as Lennox Customer Service Awards, York growth Awards and many more.

Technical Team:

Experienced, Bonded, Factory trained and licensed technical specialists will install and service your equipment with an incomparable professionalism. Our 24-hour emergency service with electronically dispatched technicians are available to respond quickly to our customer’s needs.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
SERVICE & INSTALLATION of residential furnaces, air conditioners, HRV, whole house dehumidifiers, humidifiers, air quality products, filter.
SERVICES
FIX, REPAIR AND INSTALL RESIDENTIAL FURNACES, AIR CONDITIONERS, HUMIDIFIERS
BRANDS
YORK, CARRIER, AIREONE, MITSUBISHI, NAVIEN, LENNOX, TRANE, GOODMAN, AMANA, KEEPRITE, RHEEM, RUUD
SPECIALITIES
heating, cooling service and installation.
WEBSITE
https://aireonekw.com/
YEAR ESTABLISHED
1999
NUMBER OF EMPLOYEES
58
RETURN POLICY
100% Customer Satisfaction Guaranteed
PAYMENT METHOD
Cash, Cheque, MasterCard, Visa, AMEX, Snap! Financial, Authorized City of Kitchener dealer for 12 Months No Interest, No Payment (to Kitchener residen
LICENSES
G2, Oil Burners, 313D, TSSA Registered
MEMBERSHIPS
HRAI, TSSA, Kitchener Utilities Dealer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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