Albern Home Improvements

Jeff was very professional when he came over for a sales pitch and explained about the doors very well. We also went to their showroom at Pickering and we were able to see the patio door and and a similar front door before we confirmed the order. Jeff was very responsive during the 10 day period before we confirmed the order. Jeff told us that we would have the entire job complete in 4-8 weeks. After 5 weeks we did not get any call about the expected install date and had to call them multiple times to get a date for the patio door. Jeff would almost never call back. We finally had the patio door installed in about 8 weeks, Kwong and Nathan did a good job and the attention to detail was very good. We kept calling every week for the front door, but we did not get any concrete answer nor a call back on time. The response was always "we will check and call you back" and call is never returned. In between Jeff called once to tell us about a problem with our choice since the manufacturer was no longer supporting our choice and we made slight adjustments to the order. Finally after 19 weeks we received confirmation about the install and the job was finally complete after 20 weeks (not 8 weeks). Again Kwong and Nathan did a great job with the install and we are the very satisfied with the new door and the quality of work performed. Overall we are dis-satisfied with the response from Jeff and Laurie after we confirmed the order and lack of communication from them to tell us about the delays. We would think twice before calling them again since their customer service is not what we expect from any company we want to deal with.