AtlasCare

Heating & Air Conditioning
2751 Coventry Road Oakville ON L6H 5V9
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Reviews for AtlasCare

Average customer rating:
9.6 10 (2264 reviews)

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David K
David K
1 review Oakville, ON
10/10

David and Paula from Toronto

From your service advisor Nasir to your installation team led by Nick, Arz and Auston, Atlas Care exceeded our expectations with their professional, friendly, and courteous service.

The team arrived early, worked all through the day without breaks and provided top notch service. Nick supplied us with exceptional custome4 service and we would not hesitate to recommend Atlas Care.

Approximate cost of services:
$12,091.00
1 of 1 people found this review helpful.
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craig
craig
1 review Oakville, ON
10/10

Great service knowledgeable staff

Had Atlascare install a new AC and furnace with an Ecobee thermostat.
The sales person Abdel was great at helping us decide what we required and was not pushy at all.
The install crew were fantastic and did a great job installing the AC and the furnace. They were informative and did a neat clean install.
Jordan the technician who came the next day to install the Ecobee thermostat did a great job on educating us on how Tierny use it.
I highly recommend Atlas Care

Approximate cost of services:
$12,500.00
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Jennifer from Hamilton
Jennifer from Hamilton
1 review Hamilton, ON
10/10

High Velocity AC Install

We recently purchased a large old house that had never had air conditioning and did not have ducting to install a conventional AC system. We researched options that would not damage the original plaster walls and ceilings, and found that a high velocity system would work for the size of the house and be minimally impactful. After being referred to Atlas Care by another local family who had the same system intalled a year prior and had had an excellent experience with the system and the Atlas Care team, we hired them to install ours in June. Mike led the team onsite and planned out the entire design and ran the job professionally, efficiently, and expertly. We are so grateful to Mike, Gabe and the rest of the onsite team for their friendliness (even with our yappy dog) and expertise, despite the 30+ heat in a uninsulated attic and the difficult task of installing through knee walls. And special thanks too to Nimo, director of customer service, who's sensitivity and diplomacy was so appreciated when a neighbour took issue with where our condenser was placed, despite the fact it was five times the minimum distance from the property line and well below max decibal levels. He suggested switching out the condenser for an ultra quiet one, which he was under no obligation to do, therefore quickly diffusing the situation so we could "keep the peace". We are very grateful for the professionalism and expertise of the Atlas Care team who went above and beyond, and are enjoying an efficient and effective cooling system from the top floor to the bottom.

Approximate cost of services:
$35,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
10/10

Kitchen sink plumbing

I emailed Atlascare outside of regular business hours to ask for an estimate to re-do the pipes under my kitchen sink in order to free up space. Since it was after hours, I didn't expect a reply until the next day, but someone called me later that evening and after a short discussion about what I needed, offered to send someone the next morning. He even set up the booking so that it would not conflict with a work-from-home-meeting I had scheduled. The next morning, Bryan showed up promptly, gave me a reasonable estimate, and did the work quickly on the spot. Bryan was friendly, courteous, tidy and efficient, and I'm pleased with the extra storage space I now have in that cabinet.

Approximate cost of services:
$315.00
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E Fraser from Toronto
E Fraser from Toronto
2 reviews Toronto, ON
0/10

Caveat Emptor -- AtlasCare

I had an AtlasCare drain technician quote for a drain job. Before looking in the drain the technician declared they would take out my kitchen and bathroom drain, break the concrete floor all the way down the basement then replace the drains and repair the basement concrete. I was on my own for the finished floor and wall repair. He took a look along the drain and told me there was no trap, a trap I saw being removed when I later had the work done by another company. He also told me there was a root blockage about 15 feet along the drain towards the street and said the company that cleared the blockage was incompetent to have left it there.

The technician informed me insurance would cover the cost, minus my deductible. As there was no damage to my house and it was normal wear and tear, I knew that insurance would deny this claim, though I didn't tell him this. When I told him I was getting more than one quote, he got huffy. He somehow didn't find a trap when he inspected the drain and told me so. I don't know how he could have missed it and I saw it being removed during the repair work.

The work I would have signed off on with AtlasCare would have been unnecessary and broken my budget. I went with an alternative to get the work done. After this work was complete, a camera was run to the city line to show me the drain was clear and intact. There was no root blockage where the AtlasCare technician said there was one.

The AtlasCare technician tried to manipulate me to get me to sign a contract that would have bound me. If asked about telling me insurance would have covered most of the cost, he would likely deny it, and I would have no proof.

I can't recommend this company as I no longer trust it.

Approximate cost of services:
$0.00
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Alan, Toronto
Alan, Toronto
9 reviews Toronto, ON
10/10

Heat Pump Replacement

I returned last September after an extended time away to find both heat pumps in my duplex had more or less failed. Atlas Care promptly sent a technician who was able to demonstrate that they were not worth repairing given their age (over 15 years old). They recommended replacement and I agreed. Abdel from Sales visited that evening. He was very thorough and professional and arranged for prompt replacement by an experienced technician team which he felt was important given the complicated installation location. Installation was smooth and professional but there was a minor billing issue afterwards. I contacted Abdel and he personally followed up until the issue was resolved. Very professional of him since once the sale is completed a billing issue is the responsibility of another department. Abdel saw everything through to completion to ensure I was totally satisfied. Very happy with this company's service and the professionalism of their employees!

Approximate cost of services:
$15,000.00
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10/10

AC CHECKUP

AIR CONDITIONING UNIT checked by Anthony from ATLAS CARE !Always A PLEASURE TO HAVE SERVICES COMPLETED!!This is why you call ATLAS to get the job done WITH HIGHLY PROFESSIONAL TECHNICIANS THAT ARE
KNOWLEDGEABLE AND FRIENDLY GIVE THEM A CALL EVEN FOR A QUOTE! TO SEE HOW THEY CAN MAKE YOU SMILE!!!

Approximate cost of services:
$200.00
0 of 1 people found this review helpful.
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peter in Toronto
peter in Toronto
1 review Oakville, ON
10/10

Furnace Connections and various plumbing issues

We built a new house. The AtlasCare/Bosco team diagnosed our problems and fixed/completed all deficiencies/issues created by other plumber. The Atlas team were courteous, prompt and very competent. They were great to work with. We have no hesitation in recommending AtlasCare/Bosco team to our friends and will use them again when need arises in the future.

Approximate cost of services:
$3,700.00
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Ahmed in Toronto
Ahmed in Toronto
0 reviews Oakville, ON
10/10

AtlasCare is the Best

I really thanks the perfect team i met ,
Sales , Technical Team , Managers..
They have amazing team work.
I highly recommend AtlasCare to any home owners or builders.
Wishing them all the best

Ahmed Rabea

Approximate cost of services:
$30.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about AtlasCare

AtlasCare has been a family-run local business for 88 years with one goal: to always be there when you need us. As an essential service, we may be needed now more than ever. A breakdown or necessary replacement of your HVAC or plumbing system can be critical - especially as many of us are still confined to our homes. At AtlasCare we are dedicated to the health and safety of our team members, our customers and our community. That's why we're taking extensive precautions before we enter your home bu disinfecting trucks and tools, washing hands, wearing proper protection equipment, and disinfecting anything we touch. Most of the work we do does not require any interaction with customers - approvals and payments are contactless.

When you book an appointment:⁣

- We send you a photo of the technician who will be visiting your home. ⁣
- We let you know we’re on the way and show up on time. ⁣
- We lay down a red carpet and wear booties over our shoes to protect your floors. ⁣
- We clean up when we’re finished so you’d never know we were there.⁣

Since 1932, families in the Greater Toronto Area have counted on AtlasCare to provide exceptional ⁣
heating, cooling and ventilation products, including furnace repair, air conditioner service, water heater ⁣
maintenance, smart thermostat installation, plumbing, drain clearing and more.⁣

Our exceptional service and support team has received recognition from numerous consumer and industry ⁣
awards, including:⁣

- HomeStars Best of 2020 Award (GTA) ⁣
- Top Choice Air Conditioning and Heating Company of 2020 in the Greater Toronto Area ⁣
- 2020 Consumer Choice Award for Air Conditioning and Heating Contractors in the Greater Toronto Area ⁣
- 2019 Mississauga and Brampton's Readers' Choice Award ⁣
- 2019 Lennox Partner of the Year Award (Toronto District)⁣

Call AtlasCare 24/7 for award-winning furnace, air conditioning, plumbing or duct cleaning service in the Greater ⁣Toronto Area.

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Heat and Energy Recovery Ventilators, Air Conditioners, Humidifiers, Air Purifiers, Air Filters, Boilers, Water Heaters, Smart Thermostats, Plumbing Pipes, Toilets, Faucets, Reverse Osmosis Systems, Drain Pipes
SERVICES
Furnace Installation; Furnace Replacement; Furnace Inspection; Furnace Maintenance; Furnace Tune-Ups; Furnace Cleaning; Air Conditioner Installation, Air Conditioning Maintenance; AC Inspection, AC Repair; Mini-Split System Repair; AC Tune-Up; AC Cleaning; Duct Cleaning; Dryer Vent Cleaning; Boiler Installation; Boiler Maintenance; Boiler Repair; Water Heater Installation; Water Heater Repair; Custom HVAC Solutions; Home Comfort Protection and Maintenance Plans; Plumbing Solutions and Emergency Service, Sump Pumps, Toilet, Sink and Faucet Repair and Replacement, Drain Clearing, Waterproofing, Water Purification, Clog Clearing, and more!
BRANDS
York, AtlasCare, SpacePak, Fujitsu, LG, Weil-McLain, Triangle Tube, vanEE, General Aire, ecobee. We also service Amana, American Standard, Arcoaire, Armstrong, Bryant, Carrier, Coleman, DMO Industries, Evcon, Fedders, Friedrich, GE, Gibson, Goodman, Heil, Janitrol, Keeprite, Clare, Kenmore, Lennox, Luxaire, Maytag, Payne, Rheem, Ruud, Sanyo, Sears, SpacePak, Tempstar, Unico, Weatherking, Moen, American Standard, Liberty Plus, and more!
WEBSITE
https://atlascare.ca/
YEAR ESTABLISHED
1932
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Cash, cheque, draft, major credit cards, debit cards (on-site service calls), online banking (Guaranteed Comfort Protection Plans)
LICENSES
Technical Standards and Safety Authority (TSSA), Certificate Number #R00282
MEMBERSHIPS
HRAI, ASHRAE, HIP, CAFE, CFIB, Oakville Chamber of Commerce, Nexstar Network, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Most equipment installed by AtlasCare is guaranteed for between 5 to 10 years
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