My experience with Avenue Road Roofing was a dubious one.
Pros: When they get to the job, they do everything very quickly, and the result is of high quality. Shingles roof team was remarkably efficient.
Cons: Communication within the company is non-existent.
Flat roof team left the scratches on the siding of my neighbour’s house.
Flat roof team proved very uncooperative when it came to doing the dumpen vent.
Here are the details.
I signed the contract on July 26th and was told they will be able to start the work in 3-4 weeks. They started Sept 3rd. I was told their scheduler will get in touch with me. In reality I had to call several times because the scheduler was sick and no one else was able to do the job.
By Sept 3rd, my contact phone number has changed. I gave my cell to my father who came to help me with reno, and did business on my work cell. I left my new number to virtually everyone in the Avenue Road Roofing company whom I spoke to. Nevertheless, when trouble came, they couldn’t reach me because they didn’t have the number.
On Sept 3rd, it was the shingles roof team started their work. They were done in one day and did everything beautifully. I was delighted, hoping that tomorrow the work will be all done.
On Sept 4th, the flat roof team started their work. And here came the trouble.
First, I needed a dumpen vent on my flat roof. The roofers would forget about it, if I haven’t called in to ask them to cut the hole in the bathroom ceiling. They refused. They said they do not do any work from inside the house. Ok, I asked them to wait for my electrician to come and do the hole (the hole was necessary to run the vent duct properly). They refused. They had a whole roof to work on, but they refused to wait for an hour for my electrician on the excuse that they need to finish the vent NOW to continue work. I had to ask my carpenter to make the hole, which cost me additional money. I pay several thousand dollars for the roof and they cannot wait for one hour to provide a service client requests.
Second, when I came home after work, I was met by my neighbour looking very angry. It turned out that the flat roof team damaged the siding of his wall when dropping down the debris. There were multiple scratches on the siding. My neighbour is an elderly man and he’s Greek, so I realize he could have been exaggerating the damage. But taking that he had no complaint whatsoever about shingles roof team (and he would not miss a chance to complain), the flat roof team really did something wrong.
I had to write a complaint and forward it to several different people within the company. As a result, two nice men, Joe and Kaz, came to fix the damage. They pacified my neighbour by patching the scratches, and fixed my dumpen vent, this is to say completely redid it from inside. Why couldn’t it be done like this in the first place is beyond me.
In the end, the work was done, and I’m happy with my new roof, but my experience was far from brilliant.
If I would ever recommend this company to others, the recommendation would come with a warning: “They are good as long as you babysit them”.
- Approximate cost of services:
- $13,000.00