Brick The

friendly service
salesperson was very knowledgeable
Love my new appliances
I went back to buy a washer and dryer. I was shown a few different kinds of washing machines. I didn't even know that there was a washer that had no spinny thin in the middle that was not a front loader
I purchased a top loader washer and dryer that is energy efficient.
I purchased the insurance because beside the fact that it's a good idea in case I need it if my appliances need fixing but the Brick will give you a store credit of you don't use it. so far I got 2 floor lamps.

We booked sofa on boxing day n haven't received since 4 months...and now they are insisting us to cancel order....we threw sofa after we bought..n I have elders in my family who can't sit on ground...we explained our situation but NO HELP..No ALTERNATIVE S... WORSE EXPERIENCE EVER.....

My leather love seat fell apart after 16 months. The leather cracked open even though I treated it. I went back to the Brick and they told me I should have bought the insurance. What happened? I paid $855.00 for a love seat for 16 months? I'm surprised that the Brick sold me something so cheaply made. I should have listened to my friends who told me The Brick is CRAP!

Bought a brand new love seat and sofa from Markham Brick. Less than 4 months and leather started shrinking and head rest foam started sagging. Contact Markham Brick and they said it's regular wear and tear. I also have 5 year warranty plan which is basically useless as per their customer service representative. I paid $499.00 for warranty. Markham Brick provided me a corporate email address (customercare@thebrick.com) which is not in use any more. There is no way to talk to anyone above stores via phone and stores does not care. I sent am email via their website and got automatic reply back saying they will contact me in 24 hours. Haven't heard back from them yet. Such a bad experience. Feel like wasted $3500. After filing complain I took pictures of floors models and product I received. The sofas with tags are floor models.

We purchased a double 64 fridge
A sectional and 4 beds
We were told the box springs fit any size queen
NOT TRUE
Check your own measurementss
Better yet
Do t go there !!!
I asked to return
And they said no returns!!
This isn't value village???

I bought a mini frizzier on end of Agu ,2017 (on sale).
They told me I would receive the stuff max in next two weeks.
It delivered on Oct 14. It was Damaged.
I sent the pictures of it . They said it's gonna be replace in approximately 2 weeks ( it should be in Nov 4).I called at Nov 7 they said more 2 weeks. After 2 weeks I called , heard the same answer.
I changed my mind and asked them to come and take their damage stuff. They mentioned that there is no return policy.
And there is no promise to have the frizzier in next 2 week BECAUSE it is the Mani factor problem not them.

We renovated an entire home and purchased ALL our appliances from The Brick. The stove wasn't suitable for the space (never used), only to be told appliances are not returnable.

Bought full set of bedroom furniture and mattress, "tricked" into buying the cover for the mattress that won't even fit the mattress. Tried to return it as NO-FIT but their policy - unadvertised when bought - says you can return mattress pads, pillows, etc. Poor salesman, whatever - looser number 1 of about 150CAD...
Bought full extended warranty, called for damage repair covered under warranty but...I'm still calling will be my 4th time today as the person I initially talked to and sent pictures to is conveniently working on the other shift every time I call?!?! and they never called back yet as promised. Looser number 2? may be - we shall see...regardless of all these I'm gone and will stay away from them forever but from where to buy now that they were bough by another company which are not better.

I'm speechless. Never had worse service. A month ago I bought a bed frame. I came back to the store in 5 days to return it. The Brick representative told me that it is not possible while eating a banana. I asked why. He continued to eat a banana replied that this is a "Brick Policy". I've written to Brick 5(!) time just to discuss this strange situation and weird customer service but never got a reply. Tried to call them but the waiting time is ridiculous. This is my first and last experience with Brick. Never again!

Purchased a couch September 9th. Arrival date promised was September 21st. Today is October 19th and it has still not arrived. They have changed dates, pickup locations and delivery locations several times. Sales rep is always “on lunch” or “busy” when calls have been made to discuss the delays. If this purchase was not a present from a loved one, Sales rep and store would be set on fire already. May still happen.