We called Michael on Sept. 28, 2015 to resolve a mice problem. When we paid he wrote "One Year Guarantee" on the invoice.
He did visit twice and thought he had found and closed up
the entry point. Also, during the next 4 months, he answered my
3 e-mails with advice on next steps as we still had mice. Those
next steps were generally about where to place poison and traps.
etc. We followed his advice throughout. Up to this point we were
pleased with his work even though the problem was not yet
resolved. Approx. late Feb. 2016, I e-mailed Michael again saying that the problem persists and perhaps there is an entry point
that he did not find. He didn't reply. During the next few weeks
I e-mailed twice more and left two phone messages. Never heard from him again. To my knowledge he is still in business. He just chose to walk away. Don't get me wrong! We don't feel abused.
He did give a considerable amount of attention considering that
we paid only $200. However, he gave a one-year guarantee. We
didn't ask for it. We feel insulted. Not that he didn't solve the problem but that in the end he chose to ignore us and walk away.
All he had to do was say he did the best he could. That would have been acceptable. Michael gave it a good try but showed very poor judgement in the method he chose to end the relationship. Most
people are reasonable. You don't have to insult them by hiding
- Approximate cost of services:
- Company Response
The email address you tried to contact me had technical problems so I didn't receive them.
If you wanted to contact me you could have called during working hours.
Given enough time and effort every problem can be resolved in this case the home owner lost faith in my ability to correct his mouse problem.
I'm sorry it had to come to this but if you are not satisfied Bugs R Us will refund your money.
Expect a check in the mail.